[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

[Anthony Holloway]

Ok, so this is kind of big news for me, so I thought I'd share it with all
of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been
told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was
happening.  Its not unreasonable to assume this was an automatic
association.  Come to find out, I was wrong, and for five years, I have
been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because
it might.

Head on over to your Cisco.com Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

[image: image.png]



Then click the Access Management tab

[image: image.png]


Then click the CCIE tab

[image: image.png]


Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't
need this guide, sorry to waste your time, but at least you can sleep easy
tonight.

*GOOD*

[image: image.png]


B) If you see two fields to enter your CCIE Number and Company Name, then
you are not associated

*BAD*

[image: image.png]

So, if this matches what you see, then we need to make sure some things
line up first before just submitting the information, else it will likely
just fail.

Step 1) Check your CCIE Profile

Go to:
https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company
Name

[image: image.png]


Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check
your First Name, Last Name, Email and Company

[image: image.png]


All 4 values should match exactly, and if not, you will need to correct
them, and how you do that is up to you.  I.e., Which name is correct, or
email, etc.  Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a
few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find
yourself back at the form you need to submit with your CCIE # and Company
name.  You might have still had this open.

Populate the fields to reflect your number and the company name as you saw
it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following
error when submitting

[image: image.png]

So, I needed to open a certification support case at:
www.cisco.com/go/certsupport, in which case, they actually made the
association for me, though, I am told its supposed to be self-service.

And that's it.  I hope this helps someone avoid 5 years of missed
opportunity.

Let me know if this helped you out, or if you already were associated.  I'm
curious as to how many people have this slip by them.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 3680 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 30852 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 5114 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 8190 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 103788 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 20855 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 11038 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 62637 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190917/a0612877/attachment-0007.png>