[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

[Peter Slow]

Anthony,
    Congratulations 🎈🎉 on your fifth IE anniversary! It’s very nice of
you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening.  Its not unreasonable to assume this was an automatic
> association.  Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
> Head on over to your Cisco.com Profile Account Management page:
> https://www.cisco.com/c/en/us/about/account.html
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
> [image: image.png]
>
>
>
> Then click the Access Management tab
>
> [image: image.png]
>
>
> Then click the CCIE tab
>
> [image: image.png]
>
>
> Now, either one of two things will show here:
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
> *GOOD*
>
> [image: image.png]
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
> *BAD*
>
> [image: image.png]
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
> Step 1) Check your CCIE Profile
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
> [image: image.png]
>
>
> Step 2) Check your CCO Profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
> [image: image.png]
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you.  I.e., Which name is correct, or
> email, etc.  Just make them match 100%.
>
> Step 3) Associate your CCIE to your CCO profile
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name.  You might have still had this open.
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
> [image: image.png]
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
> And that's it.  I hope this helps someone avoid 5 years of missed
> opportunity.
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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