[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Tue Sep 24 11:32:44 EDT 2019

I prefer Mt. Penguin.

As does Benadark Cumberband.

https://www.youtube.com/watch?v=9GHPNKUMf70&t=3m18s

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 11:26 AM
To: Dave, Pavan <pdave at presidio.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Thanks for the insight!

Correction to my previous post, I meant to type Mr. Penguin, and not Mt. Penguin.

On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <pdave at presidio.com<mailto:pdave at presidio.com>> wrote:
It’s been a while since my TAC days but CCIE meant you went straight to Backbone TAC.  They were considering phasing this out at some point, not sure where that went because TAC does key word based routing.

There is/was some thinking with customers that backbone = best, but the way keywords are distributed this may often times be a disservice to getting a speedy resolution. You may have a more skilled engineer, but they may not see that type of problem often and it will take them much longer to reach a resolution.

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:09 AM
To: UC Penguin <gentoo at ucpenguin.com<mailto:gentoo at ucpenguin.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

EXTERNAL EMAIL

Low blow Mt Penguin, low blow.  I'm not saying you get developers on the case with you.  I think it's more of a backbone TAC (if available) versus the outsourced TAC.  I admittedly haven't opened a TAC case since fixing my status, so the benefit has yet to be seen by me.  I did notice I can select Sev 2 online, however, Sev 1 was still disabled as an option when I took a cursory look.

On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo at ucpenguin.com<mailto:gentoo at ucpenguin.com>> wrote:
Mine was associated, though I haven’t seen any noticeable TAC improvements.

Pavan Dave | Senior Engineer, Contact Center
Presidio (NASDAQ: PSDO) | presidio.com<http://presidio.com>
7701 Las Colinas Ridge #600, Irving, TX 75063
D: 469.464.1283 | C: 832.860.5465 | pdave at presidio.com<mailto:pdave at presidio.com>

On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
I’ve forwarded this note to a couple of my colleagues. I’m pretty sure they had a similar experience in thinking CCIE treatment was automatic. I’ll have to follow up with them.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

<image001.png>

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, September 24, 2019 10:22 AM
To: Peter Slow <peter.slow at gmail.com<mailto:peter.slow at gmail.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com<http://Cisco.com> Profile?

Thank you so much for the congratulations and appreciation!  So far no one has mentioned that it helped them get associated, or if they already were, so I'm not too sure if this was a valuable guide or not.  I'm afraid I might be the only knucklehead who earned his CCIE, promptly set it on a shelf, and didn't put it to work for me.

On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow at gmail.com<mailto:peter.slow at gmail.com>> wrote:
Anthony,
    Congratulations 🎈🎉 on your fifth IE anniversary! It’s very nice of you to create and provide this guide to everyone. Thanks for creating this!

-Pete

On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
Ok, so this is kind of big news for me, so I thought I'd share it with all of you; current and future CCIEs.

I got my CCIE Collaboration (45633) five years ago, and had always been told that I would receive preferred treatment when opening TAC cases.

Now, I didn't know how to verify that statement, so I just assumed it was happening.  Its not unreasonable to assume this was an automatic association.  Come to find out, I was wrong, and for five years, I have been missing out on this benefit.

First up, just check if your CCO profile reflects your CCIE status, because it might.

Head on over to your Cisco.com<http://Cisco.com> Profile Account Management page:
https://www.cisco.com/c/en/us/about/account.html

Partners and Customers alike, will click the Customer Profile Manager link.

<image002.png>

Then click the Access Management tab

<image003.png>

Then click the CCIE tab

<image004.png>

Now, either one of two things will show here:

A) If you see a link to the CCIE program, then you're golden, and you don't need this guide, sorry to waste your time, but at least you can sleep easy tonight.

GOOD
<image005.png>

B) If you see two fields to enter your CCIE Number and Company Name, then you are not associated

BAD
<image006.png>

So, if this matches what you see, then we need to make sure some things line up first before just submitting the information, else it will likely just fail.

Step 1) Check your CCIE Profile

Go to: https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline

Click on Profile, and check your First Name, Last Name, Email and Company Name

<image007.png>

Step 2) Check your CCO Profile

Go to: https://www.cisco.com/c/en/us/about/account.html (same place we started on), and click on Customer Profile Manager

It should already be on the Personal tab, but if not, click that, and check your First Name, Last Name, Email and Company

<image008.png>

All 4 values should match exactly, and if not, you will need to correct them, and how you do that is up to you.  I.e., Which name is correct, or email, etc.  Just make them match 100%.

Step 3) Associate your CCIE to your CCO profile

Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here a few times), and click on Customer Profile Manager

Then click on Access Management, and finally click on the CCIE tab, to find yourself back at the form you need to submit with your CCIE # and Company name.  You might have still had this open.

Populate the fields to reflect your number and the company name as you saw it on both your CCIE and CCO profiles, and click Submit.

Now, I had trouble with this one part, and I was getting the following error when submitting

<image009.png>
So, I needed to open a certification support case at: www.cisco.com/go/certsupport<http://www.cisco.com/go/certsupport>, in which case, they actually made the association for me, though, I am told its supposed to be self-service.

And that's it.  I hope this helps someone avoid 5 years of missed opportunity.

Let me know if this helped you out, or if you already were associated.  I'm curious as to how many people have this slip by them.
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