[cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?

Tue Sep 24 11:26:10 EDT 2019

Thanks for the insight!

Correction to my previous post, I meant to type Mr. Penguin, and not Mt.
Penguin.

On Tue, Sep 24, 2019 at 10:18 AM Dave, Pavan <pdave at presidio.com> wrote:

> It’s been a while since my TAC days but CCIE meant you went straight to
> Backbone TAC.  They were considering phasing this out at some point, not
> sure where that went because TAC does key word based routing.
>
>
> There is/was some thinking with customers that backbone = best, but the
> way keywords are distributed this may often times be a disservice to
> getting a speedy resolution. You may have a more skilled engineer, but they
> may not see that type of problem often and it will take them much longer to
> reach a resolution.
>
>
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:09 AM
> *To:* UC Penguin <gentoo at ucpenguin.com>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> *EXTERNAL EMAIL*
>
>
>
>
>
> Low blow Mt Penguin, low blow.  I'm not saying you get developers on the
> case with you.  I think it's more of a backbone TAC (if available) versus
> the outsourced TAC.  I admittedly haven't opened a TAC case since fixing my
> status, so the benefit has yet to be seen by me.  I did notice I can select
> Sev 2 online, however, Sev 1 was still disabled as an option when I took a
> cursory look.
>
>
>
> On Tue, Sep 24, 2019 at 9:32 AM UC Penguin <gentoo at ucpenguin.com> wrote:
>
> Mine was associated, though I haven’t seen any noticeable TAC improvements.
>
>
>
> Pavan Dave | Senior Engineer, Contact Center
> Presidio (NASDAQ: PSDO) | presidio.com
> 7701 Las Colinas Ridge #600, Irving, TX 75063
> D: 469.464.1283 | C: 832.860.5465 | pdave at presidio.com
>
>
>
> On Sep 24, 2019, at 09:27, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> I’ve forwarded this note to a couple of my colleagues. I’m pretty sure
> they had a similar experience in thinking CCIE treatment was automatic.
> I’ll have to follow up with them.
>
>
>
>
>
>
>
> ---
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> <image001.png>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Tuesday, September 24, 2019 10:22 AM
> *To:* Peter Slow <peter.slow at gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Is Your CCIE Status on Your Cisco.com Profile?
>
>
>
> Thank you so much for the congratulations and appreciation!  So far no one
> has mentioned that it helped them get associated, or if they already were,
> so I'm not too sure if this was a valuable guide or not.  I'm afraid I
> might be the only knucklehead who earned his CCIE, promptly set it on a
> shelf, and didn't put it to work for me.
>
>
>
> On Mon, Sep 23, 2019 at 6:38 PM Peter Slow <peter.slow at gmail.com> wrote:
>
> Anthony,
>
>     Congratulations 🎈🎉 on your fifth IE anniversary! It’s very nice of
> you to create and provide this guide to everyone. Thanks for creating this!
>
>
>
> -Pete
>
>
>
> On Tue, Sep 17, 2019 at 12:27 Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> Ok, so this is kind of big news for me, so I thought I'd share it with all
> of you; current and future CCIEs.
>
>
>
> I got my CCIE Collaboration (45633) five years ago, and had always been
> told that I would receive preferred treatment when opening TAC cases.
>
>
>
> Now, I didn't know how to verify that statement, so I just assumed it was
> happening.  Its not unreasonable to assume this was an automatic
> association.  Come to find out, I was wrong, and for five years, I have
> been missing out on this benefit.
>
>
>
> First up, just check if your CCO profile reflects your CCIE status,
> because it might.
>
>
>
> Head on over to your Cisco.com Profile Account Management page:
>
> https://www.cisco.com/c/en/us/about/account.html
>
>
>
> Partners and Customers alike, will click the Customer Profile Manager link.
>
>
>
> <image002.png>
>
>
>
>
>
> Then click the Access Management tab
>
>
>
> <image003.png>
>
>
>
> Then click the CCIE tab
>
>
>
> <image004.png>
>
>
>
> Now, either one of two things will show here:
>
>
>
> A) If you see a link to the CCIE program, then you're golden, and you
> don't need this guide, sorry to waste your time, but at least you can sleep
> easy tonight.
>
>
>
> *GOOD*
>
> <image005.png>
>
>
>
> B) If you see two fields to enter your CCIE Number and Company Name, then
> you are not associated
>
>
>
> *BAD*
>
> <image006.png>
>
>
>
> So, if this matches what you see, then we need to make sure some things
> line up first before just submitting the information, else it will likely
> just fail.
>
>
>
> Step 1) Check your CCIE Profile
>
>
>
> Go to:
> https://ccie.cloudapps.cisco.com/CCIE/Schedule_Lab/CCIEOnline/CCIEOnline
>
>
>
> Click on Profile, and check your First Name, Last Name, Email and Company
> Name
>
>
>
> <image007.png>
>
>
>
> Step 2) Check your CCO Profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (same place we
> started on), and click on Customer Profile Manager
>
>
>
> It should already be on the Personal tab, but if not, click that, and
> check your First Name, Last Name, Email and Company
>
>
>
> <image008.png>
>
>
>
> All 4 values should match exactly, and if not, you will need to correct
> them, and how you do that is up to you.  I.e., Which name is correct, or
> email, etc.  Just make them match 100%.
>
>
>
> Step 3) Associate your CCIE to your CCO profile
>
>
>
> Go to: https://www.cisco.com/c/en/us/about/account.html (we've been here
> a few times), and click on Customer Profile Manager
>
>
>
> Then click on Access Management, and finally click on the CCIE tab, to
> find yourself back at the form you need to submit with your CCIE # and
> Company name.  You might have still had this open.
>
>
>
> Populate the fields to reflect your number and the company name as you saw
> it on both your CCIE and CCO profiles, and click Submit.
>
>
>
> Now, I had trouble with this one part, and I was getting the following
> error when submitting
>
>
>
> <image009.png>
>
> So, I needed to open a certification support case at:
> www.cisco.com/go/certsupport, in which case, they actually made the
> association for me, though, I am told its supposed to be self-service.
>
>
>
> And that's it.  I hope this helps someone avoid 5 years of missed
> opportunity.
>
>
>
> Let me know if this helped you out, or if you already were associated.
> I'm curious as to how many people have this slip by them.
>
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