[cisco-voip] CCX Editor Step Properties

Tue Sep 24 20:48:48 EDT 2019

Haha whew!  I was like, I know Tanner is a lot smarter than me (I’ve seen ContactView), but was confused about how I haven’t heard a solution to this overall problem. 

Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.

> On Sep 24, 2019, at 7:42 PM, Tanner Ezell <tanner.ezell at gmail.com> wrote:
> 
> I wasn't specifically responding to you Bill, just the thread in general :)
> 
> That being said, it won't be slow if there isn't much data to transfer. The script editor is talking in java object terms, so small data can be quite "big" and slow over the transport medium, it is also why DB resources and such can take time on those steps. (also for the call sub flow, it tries to grab all the scripts on the system, the more there are the slower it will be).
> 
> VPN only compounds the already inherently slow nature of the communication. 
> 
>> On Tue, Sep 24, 2019 at 5:33 PM Bill Talley <btalley at gmail.com> wrote:
>> I’m not disagreeing with you.  Im saying there are scenarios where it’s slow even if you’re on the local LAN.  You’re saying that’s NOT the case for you in any scenario?
>> 
>> Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.
>> 
>>> On Sep 24, 2019, at 7:11 PM, Tanner Ezell <tanner.ezell at gmail.com> wrote:
>>> 
>>> It will always be an issue. It uses RMI to pull data from the UCCX which is especially slow over VPN. 
>>> 
>>>> On Tue, Sep 24, 2019 at 9:58 AM Bill Talley <btalley at gmail.com> wrote:
>>>> Good idea, but not always true.  I have several locations with scripts that contain REST and DB steps.  These take 7-10 second to open properties on any step regardless of whether I’m onsite or remote. 
>>>> 
>>>> Sent from an iPhone mobile device with very tiny touchscreen input keys.  Please excude my typtos.
>>>> 
>>>>> On Sep 24, 2019, at 11:53 AM, UC Penguin <gentoo at ucpenguin.com> wrote:
>>>>> 
>>>>> It’s much faster if the client is run at the same site as the uccx server (RDP to a machine with the editor installed).
>>>>> 
>>>>> Not an option that’s possible for all, but there is a huge improvement. Especially when using the debugger.
>>>>> 
>>>>> 
>>>>>> On Sep 24, 2019, at 10:52, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
>>>>>> 
>>>>>> I’ve seen it editing scripts locally, in the repository, versions old and new.  
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>>  	
>>>>>> Matthew Loraditch
>>>>>> Sr. Network Engineer
>>>>>> p: 443.541.1518
>>>>>> w: www.heliontechnologies.com	 | 	e: MLoraditch at heliontechnologies.com
>>>>>> <image792049.png>
>>>>>> <image341046.png>
>>>>>> <image016981.png>
>>>>>> <image126101.png>
>>>>>> From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Johnson, Tim
>>>>>> Sent: Tuesday, September 24, 2019 11:47 AM
>>>>>> To: Anthony Holloway <avholloway+cisco-voip at gmail.com>
>>>>>> Cc: cisco-voip at puck.nether.net
>>>>>> Subject: Re: [cisco-voip] CCX Editor Step Properties
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> Yeah, it’s still an issue in 12.0. Right now it’s opening properties for me in 1-2 seconds, other times it’s 10.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> Would be nice if they did a full makeover of the tool, but I don’t expect it.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
>>>>>> Sent: Tuesday, September 24, 2019 11:11 AM
>>>>>> To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
>>>>>> Cc: cisco-voip at puck.nether.net
>>>>>> Subject: Re: [cisco-voip] CCX Editor Step Properties
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> I would like to know this too!  Seems to be different lengths of delay depending on a few factors, however, I have not nailed down what those factors are.  If it happened more often, I'd put some time into it, but since it's generally quick-ish, I ignore it.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> I have one system I access exclusively via AnyConnect, and it's running 11.6(2), and it's god awful slow.  Just clicking Add on the Set Enterprise Call Info step takes like 10-20 seconds for the dialog box to pop open.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> On Tue, Sep 24, 2019 at 9:51 AM Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
>>>>>> 
>>>>>> Is there anyway on this earth to make this load faster???  Currently painfully going through a script and setting up new parameters and slowly dying of impatience as I click properties and wait a seeming eternity for the window to open.
>>>>>> 
>>>>>> This has been a pet peeve forever.
>>>>>> 
>>>>>>  
>>>>>> 
>>>>>> Matthew Loraditch
>>>>>> 
>>>>>> Sr. Network Engineer
>>>>>> 
>>>>>> p: 443.541.1518
>>>>>> 
>>>>>> w: www.heliontechnologies.com
>>>>>> 
>>>>>>  |
>>>>>> 
>>>>>> e: MLoraditch at heliontechnologies.com
>>>>>> 
>>>>>> <image001.png>
>>>>>> 
>>>>>> <image002.png>
>>>>>> 
>>>>>> <image003.png>
>>>>>> 
>>>>>> <image004.png>
>>>>>> 
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