[cisco-voip] CCX CTI Managers

[Anthony Holloway]

Yeah, AXL would only be for configuration pulls and pushes, along with
authentication of users, whereas JTAPI for CTI and RmCm would be real time
signaling about every Agent phone, all lines on every agent phone, all CTI
Route points, and all CTI ports.

On Mon, Sep 30, 2019 at 11:27 AM Myron Young <mdavid_young at hotmail.com>
wrote:

> Yes it is very interesting indeed. I guess AXL services is less taxing on
> that synchronization between CM and CCX compared to rmcm and CTI
>
> On Sep 30, 2019, at 12:22 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> +1 James
>
> You get the browser alert message when you just try and move a third CTI
> server over.  You can do it to confirm for yourself, and nothing bad will
> happen, as it prevents you from even moving the third one over.
>
> Interestingly, the code shows us that AXL does not have this limit, but
> CTI and RmCm do:
>
> if (index == 0) {
>     formAttribute = "axlCMTotalList";
>     selectedAttribute = "axlCMSelectedList";
>     document.CCMConfigForm.axlInfoChanged.value = "true";
> } else if (index == 1) {
>     formAttribute = "jtapiCMTotalList";
>     selectedAttribute = "jtapiCMSelectedList";
>     document.CCMConfigForm.jtapiInfoChanged.value = "true";
> } else if (index == 2) {
>     formAttribute = "rmcmCMTotalList";
>     selectedAttribute = "rmcmCMSelectedList";
>     document.CCMConfigForm.rmcmInfoChanged.value = "true";
> }
> if (index != 0 &&
> eval("document.CCMConfigForm."+selectedAttribute+".length") == 2) {
>     alert("There can be only 2 entries in the selected list");
>     return;
> }
>
>
>
> On Mon, Sep 30, 2019 at 10:47 AM James Buchanan <james.buchanan2 at gmail.com>
> wrote:
>
>> Hi Myron,
>>
>> I believe you can only have two CTI managers in the list in CCX. When you
>> try to add the third, you'll get an error telling you it can't be done.
>>
>> Thanks,
>>
>> James
>>
>> On Mon, Sep 30, 2019 at 4:06 PM Myron Young <mdavid_young at hotmail.com>
>> wrote:
>>
>>> Hello all,
>>>
>>> I have just inherited a UCM 9.1 and CCX 9.0 cluster and not sure why but
>>> looks as though only two CTI managers, one subscriber and the publisher,
>>> were selected on the CM configuration page in CCX web admin.
>>>
>>> I just verified call manager and CTI manager services are running on all
>>> subscriber nodes. So now I want to add the other subscriber nodes to the
>>> selected CTI managers list from CCX CM configuration page.
>>>
>>> Does anyone think this would be service impacting? I’m really hesitant
>>> to do any changes at all especially during the day since this system is EOL
>>> and TAC has already indicated they won’t really get involved with any
>>> issues until we upgrade; which is probably 6 months to a year away.
>>> _______________________________________________
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>>>
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>
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