[cisco-voip] End-to-End Troubleshooting & Central Log Repo

[Sreekanth Narayanan (sreenara)]

Hey All!

I'm reaching out to understand how call issues are troubleshot today end-to-end within an enterprise. I wanted to get a sense of whether you all use any applications that act as Central Logging servers for all the applications that provide Collaboration services.

For example, CUCM, UCCE/X, CUBE, GW (or other vendors like Mitel, Avaya etc) all dumping their logs or CDRs to a central application that could help you troubleshoot a call failure all the way from the Edge to the phone.

Do you use some 3rd party logging applications that make the job easier and get to the root cause quickly?
Or do you follow the traditional methods which involve checking the logs on the first application in the call flow and then using the Session-ID / Call-ID to correlate the same call on the next hop and so on?

Regards
Sreekanth
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