[cisco-voip] Java and custom UCCX

Thu Apr 16 00:56:48 EDT 2020

The one I linked in my last reply?  ;)

On Wed, Apr 15, 2020 at 7:30 PM <tim.smith at enject.com.au> wrote:

> Haha oh dear, I totally forgot Tanner reached out and had an inventive
> way to get around this issue.. dynamically loading the classes.. which we
> think probably would have worked.
>
> But honestly not going to sink anymore time into it at this stage.
> Happy with it as an external proxy.
>
> I did find a bug for the cert thing, but can't find the ID now 🙂
>
>
> Cheers,
>
> Tim
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Wednesday, 15 April 2020 4:03 PM
> *To:* Tim Smith <tim.smith at enject.com.au>
> *Cc:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Java and custom UCCX
>
>
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> organisation. Please do not click links or open attachments unless you
> recognise the source of this email and know the content is safe.
> Thanks for the update.  Strange that the cert didn't work for you.  It used
> to be in 9.x and lower
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbst.cloudapps.cisco.com%2Fbugsearch%2Fbug%2FCSCue13884&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423220122&sdata=IfcEPbRSU%2FTGHgnGCbMS6e%2BMeFyJ1%2F%2Br84QJ55XMOaM%3D&reserved=0>
> that you'd need root access to add certs to the keystore, but not since v10.
>
> On Tue, Apr 14, 2020 at 11:01 PM <tim.smith at enject.com.au> wrote:
>
> Hey Anthony, been buried working on it 🙂 forgot to check back here.
>
> Hope everyone is keeping safe!
>
> I think probably was working with most of the guys you are thinking of
> there inc Cloverhound.
> It managed to stump a lot of people, and we did end up digging pretty deep
> with a couple of great Cisco escalation guys too.
> I think the only people that could solve it are really deep in the
> development team, and it's not really worth it.
> The short answer is upgrade or offbox (because we have a nice version of
> this working in 11.x) already with no issues.
>
> The big issue was the old JRE, and the lack of TLS 1.2.
> All of the code was running off box with exactly the same versions etc, so
> it seemed to be something specific to UCCX, possibly a security measure or
> restriction.
>
> Anyway, we wanted to run off box proxy, but we weren't permitted in this
> environment.
> So we built off box in AWS (API Gateway and Lambda)
> And it's working really nicely.
>
> I think as you said below... no more Java..
> Use the Set Steps if required (we have done that instead of the built in
> REST step)
> And we have one custom class to override the certificate trust (as there
> also seems to be a bug with that in the version of UCCX - it doesn't trust
> things in it's trust store) 🙂
>
> But yeah, no more Java seems like a good plan.
>
> Cheers,
>
> Tim
>
>
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Wednesday, 8 April 2020 6:54 AM
> *To:* Tim Smith <tim.smith at enject.com.au>
> *Cc:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Java and custom UCCX
>
>
> EXTERNAL SENDER WARNING. This message was sent from outside your
> organisation. Please do not click links or open attachments unless you
> recognise the source of this email and know the content is safe.
> I see your post on the developer forums, and as as here, didn't get much
> in the way of a solution.  Did you ever end up moving past your hurdles and
> successfully solve this one?
>
> On Thu, Mar 26, 2020 at 6:58 AM Pawlowski, Adam <ajp26 at buffalo.edu> wrote:
>
> I shunted in a new oracle jdbc jar to replace the existing one (and thus
> losing the entire database connection pooling framework that CCX has)
> because the in built one is archaic and doesn’t work with oracle encryption
> or modern rev, then wrote some java code to handle simple queries.
>
>
>
> It works until it doesn’t want to – SU installs or system reboots
> sometimes the jar doesn’t load for … no given reason at all, then you have
> to reboot to bring it up hopefully.
>
>
>
> As bad as it sounds if you’re stuck on that system would it be more
> reasonable to write a broker/proxy that can shuttle these requests for you?
>
>
>
> Adam
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Thursday, March 26, 2020 2:32 AM
> *To:* Tim Smith <tim.smith at enject.com.au>
> *Cc:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Java and custom UCCX
>
>
>
> I did a Java thing....once
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcontact-center%2Fhow-to-using-a-custom-java-class-in-uccx-5-x-soap-example%2Ftd-p%2F1029442&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423220122&sdata=B4BRlTGKfaYMaWAJ3p9LYrp0KXrdC9sRedCjHzCGfNI%3D&reserved=0>....never
> again man.  never again.
>
>
>
> I would recommend posting in the UCCX community forum
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcontact-center%2Fbd-p%2F5926-discussions-contact-center&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423230116&sdata=rc303w7F1pNIJA3EU8pMx%2FU8EVR%2FqCMA8FHX7jHOUl4%3D&reserved=0>,
> as there are at least 2 or 3 regulars who I believe could help with this
> type of thing.
>
>
>
> And, it's less active, but the developer section for UCCX
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.cisco.com%2Ft5%2Fcontact-center%2Fbd-p%2Fj-disc-dev-contact-center&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423230116&sdata=TTAyZxnNSL9ICqwQ2K%2BlJ%2FMSKexFGKhq77o%2BzG7EtmY%3D&reserved=0>
> might be worth a shot too.
>
>
>
> Last but not least, the dude's over at Cloverhound seem to love
> challenges, as they've competed in like a dozen Engineering Death match
> episodes.  Maybe ping them on Twitter
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fcloverhound&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423240107&sdata=fsFRGaU9cAED0j%2FaTRK%2BpB4GonDoAGM%2FhUq3UzPHZGE%3D&reserved=0>
> .
>
>
>
> Good luck.  I look forward to hearing the outcome.
>
>
>
> On Wed, Mar 25, 2020 at 6:09 PM Tim Smith <tim.smith at enject.com.au> wrote:
>
> Big guys, I should be more specific :)
>
>
>
> Exact challenge
>
>    -  UCCX 10.0 with JRE 1.6
>    - Does not support TLS 1.2
>    - We need to make a REST call with OAUTH and TLS 1.2
>    - Using bouncy castle to try and get around the JRE TLS limitation
>
> Should also note we have working on 11.x with JRE 7 and no bouncy castle.
> (Which sounds less fun, but it works better :)
>
>
>
> Cheers,
>
>
>
> Tim
>
>
>
> Get Outlook for iOS
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> ------------------------------
>
> *From:* Tim Smith
> *Sent:* Thursday, March 26, 2020 10:00:07 AM
> *To:* voyp list, cisco-voip (cisco-voip at puck.nether.net) <
> cisco-voip at puck.nether.net>
> *Subject:* Java and custom UCCX
>
>
>
> Hi guys,
>
>
>
> I’m not sure if we are supposed to do this.
>
> I am stuck on a Java and UCCX issue.
>
>
>
> We are trying to run a custom class, and we are having issues with the
> loading of the class.
>
> It seems very Cisco specific as we can run it anywhere else compiled and
> ran on same JDK/JRE etc.
>
>
>
> We’ve put a lot of hours in so far and tried a lot of things, but at a bit
> of a roadblock.
>
>
>
> I know there are some great UCCX people on here. Wondering if anyone might
> be up for a quick chat on Webex Teams.
>
>
>
> Cheers,
>
>
>
> Tim
>
>
>
> Get Outlook for iOS
> <https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252faka.ms%252fo0ukef%26c%3DE%2C1%2Ct8tEjZJ9Gyr7mA9AjNPOGAdCuW66OH00JM4c1Vq6-JwrhUU-w5QOQWc_2rV4ejxIoRSBwo_-XbgKG1YBKZd-YU2Jmz8kbXmlBFPPVYO-vwUwyg%2C%2C%26typo%3D1&data=02%7C01%7Ctim.smith%40enject.com.au%7C4c41b79423a4427868b308d7e102cae5%7Ce676c09ff1b242488a361f228b8620f8%7C0%7C0%7C637225274423250108&sdata=gonywywMHAufmEYsF%2F2CJ1uBo0B6b60oG8og2L34q7M%3D&reserved=0>
>
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