[cisco-voip] is finesse silent monitoring feature supported when using Jabber phone

[naresh rathore]

hi all,



 i am currently using cucm12, uccx 12 and want to know whether finesse silent monitoring is supported when agent and supervisor are using jabber instead of physical phone. i plan to configure silent monitoring using following post

https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889


Regards


Naray
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