[cisco-voip] is finesse silent monitoring feature supported when using Jabber phone

[Anthony Holloway]

Yes, since Jabber supports BIB, which is how monitoring works.  However,
you don't have to take my word for, you can prove it yourself.  If you go
into CUCM > Unified Reporting > CM Phone Feature List, you can generate a
report of all phone models/devices which support monitoring.

E.g.,



[image: image.png]

Also, just FYR, the official configuration guide is here, not that using a
forum posting is bad, but I thought you might like to know nonetheless:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_01010.html



On Wed, Apr 8, 2020 at 12:43 AM naresh rathore <nareh84 at hotmail.com> wrote:

> hi all,
>
>
>
>  i am currently using cucm12, uccx 12 and want to know whether finesse
> silent monitoring is supported when agent and supervisor are using jabber
> instead of physical phone. i plan to configure silent monitoring using
> following post
>
>
> https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889
>
>
> Regards
>
>
> Naray
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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