[cisco-voip] Jabber audio issues?

[Pawlowski, Adam]

Hello all

I wrote some scripting and bulk deployed Jabber to any of our users with telephony so they can grab and go, and we’ve seen (if control hub analytics are to be believed) about 25% of people use it at one point or another. I have not heard any complaints about audio – you can tell when someone is at home on a call and they decide to email you that attachment you’re talking about and their upload is congested. We have some customers that for whatever reason are using RDP to connect to a machine in their office to run Jabber there. That works through RDP gateway but not Anyconnect VPN, the audio is choppy and broken up there. Someone else reported that on the Community forums but there was no resolution that I could see.

The only real trouble we’ve had is maybe a couple of customers report that the calls drop off after a few minutes, or Jabber will disconnect from services. Universally, this seems to be related to their home routers or access points but we haven’t gathered enough data to say anything about that. Unfortunately, in this case there is not much that we can do for anyone unless they can use mobile data.

Adam



From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Scott Voll
Sent: Monday, April 13, 2020 6:15 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Jabber audio issues?

How has everyone's deployment of Jabber been doing since everyone has went home?

we were about half way through migrating from IPC to Jabber when we were all sent home to Telecommute.

we have had some people complaining about there audio issues.  robotic or missing.

CMR data shows low latency, low jitter, and low packet loss. but they still complain.

we did find a couple PRI's that had a clocking issue and fixed them.  we also opened a TAC case and they asked us to remove the OPUS codec, which we did.  most people saw improvements, but we still have a few that are complaining.

They go back to IPC and say things are better.

Anyone having any issues like this?  If so, how did you correct it?

TIA
Scott


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20200416/7e2c5964/attachment.htm>