[cisco-voip] Ported Numbers to SIP call handler transfer is not working correctly.

[Anthony Holloway]

Can you compare and contrast the location 1 call flow from the location 2
call flow in detail?  What's the same?  What's different?

Can you provide the CUBE sip messaging for a failed call in location 1?

On Fri, Apr 24, 2020 at 2:19 PM Hamu Ebiso <hebiso2010 at hotmail.com> wrote:

> Hello Anthony and all,
>
> I have found more information about this.
>
> 3 call handlers are involved with this.
>
> Location 1 Main call handler
> Clasified department  call handler
> Location Main call handler
>
> call to location 1 Main call handler >> option 3 to Classified advertising
> >> option 1 to going back to Nortel phone system and works fine.
> Call to location 2 Main call handler >> option 2 to classified advertising
> >> option 1 go back to Nortel phone system. Plays wait while I transfer and
> then fail.
>
> Location on SIP trunk and CUCM
> Location 1 is on PRI and Nortel phone system
>
> some how Location 1 phone system is connected to Unity connection.
>
> Dial-peer is configured with DTMF correctly
>
> Everything in unity is configured correctly but the transfer doesn't work.
>
> thanks
> Hamu
>
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Friday, April 24, 2020 9:32 AM
> *To:* Hamu Ebiso <hebiso2010 at hotmail.com>
> *Cc:* cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Ported Numbers to SIP call handler transfer
> is not working correctly.
>
> Hamu,
>
> Are you saying then, that the issue is not DTMF? Does the system take your
> input without error?
>
> There's no magic bullet to fix transfers, you need to see what's
> happening, and prescribe a fix.  Can you share the SIP flow from the CUBE
> for the entire call duration?  Feel free to censor the sensitive bits.
>
> On Fri, Apr 24, 2020 at 9:25 AM Hamu Ebiso <hebiso2010 at hotmail.com> wrote:
>
> Thank you very much for your help here. Is there anyway you could share
> the few setting I could change on CUBE or CUCM if the issue is transffering?
>
> thanks
>
>
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Friday, April 24, 2020 8:55 AM
> *To:* Hamu Ebiso <hebiso2010 at hotmail.com>
> *Cc:* cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Ported Numbers to SIP call handler transfer
> is not working correctly.
>
> The reason I ask is that the troubleshooting is a little different for
> each issue.
>
> *DTMF*
>
> You would know if it's DTMF if for example, you push the button and the
> voice recording just keeps on going.  Most recordings are set such that if
> you barge in on them, the recording ends abruptly to process your input.
>
> OR
>
> You would know if it's a DTMF issue if for example, you press a button and
> CUC processes it twice, as in double digits.  This might be a little harder
> to tell from UX, but it might be easier if you setup a test number to the
> Opening Greeting and pressing * exists the app, versus taking you to Login.
>
> *Transfer*
>
> You would know if it's a Transfer issue, if it wasn't a DTMF issue.  I.e.,
> You press the button, the recording stops, or even says, "Wait while I
> transfer your call" and then the failure happens.
>
> Transfer failures could happen for a few different reasons, and there's a
> few settings on CUBE and within CUCM which can affect how a transfer
> functions, thus improving success with each knob turned.
>
> On Fri, Apr 24, 2020 at 7:26 AM Hamu Ebiso <hebiso2010 at hotmail.com> wrote:
>
> I was thinking it might be Transfer issue. What makes you ask that
> question Anthony?
>
> thanks
> Hamu
>
> ------------------------------
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Thursday, April 23, 2020 2:54 PM
> *To:* Hamu Ebiso <hebiso2010 at hotmail.com>
> *Cc:* cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Ported Numbers to SIP call handler transfer
> is not working correctly.
>
> Is this a DTMF issue, or a transfer issue?
>
> On Thu, Apr 23, 2020 at 2:51 PM Hamu Ebiso <hebiso2010 at hotmail.com> wrote:
>
> Hello team,
>
> I hope someone have come across this issue and can help me. We ported our
> numbers to SIP yesterday. Now, their main menu is not transferring numbers
> correctly.  For example, when you select classifieds, it is supposed to go
> to the LAC Classifieds call handler.  Selecting option 1 is not routing
> correctly. Calling the LAC numbers directly works.
> What do you think might be causing this issue?
>
> Thanks
> Hamu
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