[cisco-voip] Remote UCCX users

[James Dust]

I have a number of users working remotely who are part of a queue on UCCX,

They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.

The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.

Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)

Is there any way around this dependancy?

Consider the environment - Think before you print

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