[cisco-voip] [EXTERNAL] Remote UCCX users

[Jonatan Quezada]

Is this where we add the mac for  CSF profile to the RMCM controlled
devices application user?

please confirm, I feel like we did this recently for my help desk users
also running a queue with finesse on my ccx

On Tue, Aug 25, 2020 at 2:29 PM James Dust <james.dust at charles-stanley.co.uk>
wrote:

> I have a number of users working remotely who are part of a queue on UCCX,
>
> They are using jabber on their windows desktop (csf profile on cucm) and
> are connecting into our network via our VPN.
>
> The users would normally just take calls on their desk phones in our
> office, but are working remotely due to COVID.
>
> Thing is they are only able to receive calls when logged into their desk
> phone’s in the office (even though they are fielding the calls via jabber
> whilst working remotely)
>
> Is there any way around this dependancy?
>
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-- 
Jabber and Instructions
<https://drive.google.com/drive/folders/1A8GG5MV3woXXQKyJ7-G7TqIzNC80GC9X?usp=sharing>


Johnny Q
Voice Technology Analyst II
Chemeketa Community College
Johnny.Q at chemeketa.edu
Building 22 Room 130
Work/Jabber 5033995294
Cell 5035769873
FAX 5033995549
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