[cisco-voip] Remote UCCX users

[Matthew Loraditch]

Until SU1 for 12.5 comes out, a UCCX extension is only allowed on one device.

You would need their extensions to only be on their Jabber CSFs and them run Jabber on their home devices and not have them on their desk phones. You can also technically  use IP Communicator with Extension Mobility but it’s no longer supported and hasn’t been  updated in a while so depending on your risk tolerance that may or may not be an option. We are still using IPC for remote workers.

Once 12.5 SU1 comes out you can FINALLY have a uccx extension on as many devices as you want.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of James Dust
Sent: Tuesday, August 25, 2020 5:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Remote UCCX users

[EXTERNAL]

I have a number of users working remotely who are part of a queue on UCCX,

They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.

The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.

Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)

Is there any way around this dependancy?

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