[cisco-voip] uccx cuic service intializing and finesse cuic permission error

[naresh rathore]

hi All

I am currently facing issue on uccx01 (installed in redundancy). Cisco Unified Intelligence Center Reporting Service  is in initializing state and is not changing to IN Service state. i stopped and started this service using cli and also reboot the server but still the same. uccx version is 12.0.1.10000-24

Second issue is when i make uccx02 primary (cuic service is working without any issue). when i login to finesse i cant see my history, team data and queue data information and getting persmission error. this user have reporting capability as well. pls see following, any suggestions?

[cid:9aca71f7-77e9-43a6-9512-74cda3a2e9c4]

regards




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