[cisco-voip] [EXTERNAL] 7832 out of the box - needs to be reset to register

[Ryan Ratliff (rratliff)]

For anyone that’s seen this, please unicast me with details on the phones so we can track them down.
SN, Mac Address, and as much info as you can recall or find (what firmware it shipped with, what happened out of box, etc).

Thanks,

Ryan

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Brian Meade <bmeade90 at vt.edu>
Date: Wednesday, February 19, 2020 at 9:37 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: cisco-voip list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] [EXTERNAL] 7832 out of the box - needs to be reset to register

We're starting to see more and more phones that somehow got an ITL on them new from the factory.  Factory reset doesn't seem to always delete the ITL either so deleting Security Settings specifically is usually required in those cases.

On Tue, Feb 18, 2020 at 4:55 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
It was last updated 2017. So, I can’t imagine it’s a new batch.

From: JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>>
Sent: Tuesday, February 18, 2020 4:49 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: [EXTERNAL] 7832 out of the box - needs to be reset to register

I just got a 7832 New in the box today and had the exact thing happen. Never had this problem before on 7832s. Must be a bug with the default firmware they put on this batch.

Jason


From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Tuesday, February 18, 2020 4:09 PM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [EXTERNAL] 7832 out of the box - needs to be reset to register

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Any particular reason that I have to reset all settings on a 7832 before it registers?

Never seen that before.

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