[cisco-voip] Voicemail Timeout in UCCX

[Matthew Loraditch]

What is a safe time difference between the CUCM RNA timeout to VM and UCCX timeout for a placed call to avoid calls sent directly to an employee from hitting VM?

Our RNA is 21 seconds. I don't want to increase it too much, but want to give agents some time to answer the direct call before assuming they aren't available and putting the call into the queue.

Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
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