[cisco-voip] Voicemail Timeout in UCCX

[Anthony Holloway]

Well, I'm sure it will vary by environment, because it's essentially a
controlled race condition with many factors, but if you look at the
defaults: CUCM 12 seconds and UCCX 10 seconds (for Select Resource with
Connect set to True/Yes), then I would recommend 2 seconds.

Are you talking about Select Resource/Connect, or are you talking about
Place Call/Call Consult Transfer?

On Thu, Feb 20, 2020 at 11:05 AM Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> What is a safe time difference between the CUCM RNA timeout to VM and UCCX
> timeout for a placed call to avoid calls sent directly to an employee from
> hitting VM?
>
>
>
> Our RNA is 21 seconds. I don’t want to increase it too much, but want to
> give agents some time to answer the direct call before assuming they aren’t
> available and putting the call into the queue.
>
> Matthew Loraditch​
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
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