[cisco-voip] Help with Test Calls

[Ryan Huff]

Yeah, sounds like you may have the problem sorted/known, and if it truly is that other carrier’s have an offending/stale route that need updated... its a pain.... cause sometimes the issue isn’t always with the LEC, it can be upstream to the LEC too.

Having users open tickets with their carrier’s is really the only way.. and it can be a grueling, support ticket generating nightmare cause there is really nothing you can do until the call is on your upstream provider’s network.

I called from a Verizon Mobile (Atlanta Metro/GA) just a few moments ago and got a “Thank You for calling FastTrack Communications” prompt.

Thanks,

Ryan

On Feb 23, 2020, at 23:47, Natambu Obleton <nobleton at fasttrackcomm.net> wrote:


Hey group,

I am a member of this list because we do operate a CUCM cluster and apologize for misusing this list for a non-cisco related issue.

I need help troubleshooting an incoming calling issue. I run an SS7 connected Metaswitch in Colorado, USA and am having issues with incoming calls from USA based mobile phones. We did call trap with Centurylink, our tandem provider, and problem calls are not reaching them. They recommended having the callers open tickets with their local providers.  This hasn’t resulted in any success with getting a carrier to address this issue. This started on Thursday, 2/20/2020, and we have been unable to reproduce it with our local phones and have been relying on other callers to open the tickets.

I would appreciate the USA based members of this could try to call my auto attendant at 970-247-3366. If you are unable to reach the recording, could you please open a ticket with your local carrier? Our customers are reporting ring-no-answer on these calls that never hit my switch.

Thank you for your time.

--

Natambu Obleton
CISSP #370414 CCIE #38491 R&S+Security
Director of Network Engineering and Operations
FastTrack Communications, Inc.
970.247.3366

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