[cisco-voip] Help with Test Calls

[Anthony Holloway]

I called just now (~8:55am us central time) from a twilio sip trunk and
from a t-mobile cell (technically google fi) and neither worked.  I was
getting a very strange ringback pattern for nearly a minute or more, and
then fast busy on both.

On Mon, Feb 24, 2020 at 1:52 AM Ryan Huff <ryanhuff at outlook.com> wrote:

> Yeah, sounds like you may have the problem sorted/known, and if it truly
> is that other carrier’s have an offending/stale route that need updated...
> its a pain.... cause sometimes the issue isn’t always with the LEC, it can
> be upstream to the LEC too.
>
> Having users open tickets with their carrier’s is really the only way..
> and it can be a grueling, support ticket generating nightmare cause there
> is really nothing you can do until the call is on your upstream provider’s
> network.
>
> I called from a Verizon Mobile (Atlanta Metro/GA) just a few moments ago
> and got a “Thank You for calling FastTrack Communications” prompt.
>
> Thanks,
>
> Ryan
>
> On Feb 23, 2020, at 23:47, Natambu Obleton <nobleton at fasttrackcomm.net>
> wrote:
>
> 
>
> Hey group,
>
>
>
> I am a member of this list because we do operate a CUCM cluster and
> apologize for misusing this list for a non-cisco related issue.
>
>
>
> I need help troubleshooting an incoming calling issue. I run an SS7
> connected Metaswitch in Colorado, USA and am having issues with incoming
> calls from USA based mobile phones. We did call trap with Centurylink, our
> tandem provider, and problem calls are not reaching them. They recommended
> having the callers open tickets with their local providers.  This hasn’t
> resulted in any success with getting a carrier to address this issue. This
> started on Thursday, 2/20/2020, and we have been unable to reproduce it
> with our local phones and have been relying on other callers to open the
> tickets.
>
>
>
> I would appreciate the USA based members of this could try to call my auto
> attendant at 970-247-3366. If you are unable to reach the recording, could
> you please open a ticket with your local carrier? Our customers are
> reporting ring-no-answer on these calls that never hit my switch.
>
>
>
> Thank you for your time.
>
>
>
> --
>
>
>
> Natambu Obleton
>
> CISSP #370414 CCIE #38491 R&S+Security
>
> Director of Network Engineering and Operations
>
> FastTrack Communications, Inc.
>
> 970.247.3366
>
>
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