[cisco-voip] [EXTERNAL] Re: Finesse dropping calls upon answer

[Jonatan Quezada]

outstanding, thank you all for insight on where maybe to look, or rather
start looking.

ill see the CTI command from finess via logs, though yeah? ill have to set
up capture I think.

for codec mismatches? Im setting those up on my cube,
MediaResourcesInstance also on my cube?

MTP on the SIP trunk checked.

On Fri, Jan 17, 2020 at 2:09 PM Kent Roberts <kent at fredf.org> wrote:

> Remember, call drops is not a finesse issue.     Finesse is just a control
> piece for the user.    Look into  CUCM/ivr.    What is sending the disco
> request?    Should be carrier/IVR/or UCM.    Now if you see finesse send a
> CTI command to hang up the phone, thats a different issue.
>
> Most of the time on answer drops can be a sign of codec mismatch.
>
> Post some cucm logs, with call examples.
>
> On Jan 17, 2020, at 2:52 PM, Nick Britt <nickolasjbritt at gmail.com> wrote:
>
> What's the call volume? is MTP required ticked on the CUCM SIP trunk?
>
> In RTMT can you check your software MTP resources?
>
> On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <
> jonatan.quezada at chemeketa.edu> wrote:
>
>> UCCX version: 10.6.1.11003-29 (ES02-11)
>>
>> CUCM Version: 11.5.1.15900-18
>>
>>
>> caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled
>>
>>
>> upon answering the call drops, but not every call! Very challenging
>>
>>
>> I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.
>>
>>
>> what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.
>>
>>
>> please advise
>>
>>
>> --
>> For immediate assistance please reach out to our IT help Desk 5033997899
>> or visit our IT Help center, located here:
>> https://projects.chemeketa.edu/servicedesk/customer/portals
>>
>> Johnny Q
>> Voice Technology Analyst II
>> Chemeketa Community College
>> Johnny.Q at chemeketa.edu
>> Building 22 Room 130
>> Work 5033995294
>> SIP 5035406689
>> FAX 5033995549
>>
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>
>
> --
> - Nick
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-- 
For immediate assistance please reach out to our IT help Desk 5033997899
or visit our IT Help center, located here:
https://projects.chemeketa.edu/servicedesk/customer/portals

Johnny Q
Voice Technology Analyst II
Chemeketa Community College
Johnny.Q at chemeketa.edu
Building 22 Room 130
Work 5033995294
SIP 5035406689
FAX 5033995549
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