[cisco-voip] Finesse dropping calls upon answer

[Kent Roberts]

Remember, call drops is not a finesse issue.     Finesse is just a control piece for the user.    Look into  CUCM/ivr.    What is sending the disco request?    Should be carrier/IVR/or UCM.    Now if you see finesse send a CTI command to hang up the phone, thats a different issue.

Most of the time on answer drops can be a sign of codec mismatch.

Post some cucm logs, with call examples.

> On Jan 17, 2020, at 2:52 PM, Nick Britt <nickolasjbritt at gmail.com> wrote:
> 
> What's the call volume? is MTP required ticked on the CUCM SIP trunk?
> 
> In RTMT can you check your software MTP resources?
> 
> On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <jonatan.quezada at chemeketa.edu <mailto:jonatan.quezada at chemeketa.edu>> wrote:
> UCCX version: 10.6.1.11003-29 (ES02-11)
> CUCM Version: 11.5.1.15900-18
> 
> caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled
> 
> upon answering the call drops, but not every call! Very challenging
> 
> I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.
> 
> what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.
> 
> please advise
> 
> -- 
> For immediate assistance please reach out to our IT help Desk 5033997899
> or visit our IT Help center, located here:
> https://projects.chemeketa.edu/servicedesk/customer/portals <https://projects.chemeketa.edu/servicedesk/customer/portals>
> 
> Johnny Q
> Voice Technology Analyst II
> Chemeketa Community College
> Johnny.Q at chemeketa.edu <mailto:Johnny.Q at chemeketa.edu>
> Building 22 Room 130
> Work 5033995294
> SIP 5035406689
> FAX 5033995549
> 
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> 
> -- 
> - Nick
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