[cisco-voip] Finesse dropping calls upon answer

[Nick Britt]

What's the call volume? is MTP required ticked on the CUCM SIP trunk?

In RTMT can you check your software MTP resources?

On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <
jonatan.quezada at chemeketa.edu> wrote:

> UCCX version: 10.6.1.11003-29 (ES02-11)
>
> CUCM Version: 11.5.1.15900-18
>
>
> caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled
>
>
> upon answering the call drops, but not every call! Very challenging
>
>
> I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.
>
>
> what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.
>
>
> please advise
>
>
> --
> For immediate assistance please reach out to our IT help Desk 5033997899
> or visit our IT Help center, located here:
> https://projects.chemeketa.edu/servicedesk/customer/portals
>
> Johnny Q
> Voice Technology Analyst II
> Chemeketa Community College
> Johnny.Q at chemeketa.edu
> Building 22 Room 130
> Work 5033995294
> SIP 5035406689
> FAX 5033995549
>
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>


-- 
- Nick
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