[cisco-voip] Finesse dropping calls upon answer

[Jonatan Quezada]

UCCX version: 10.6.1.11003-29 (ES02-11)

CUCM Version: 11.5.1.15900-18


caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx
phones---->calHandled


upon answering the call drops, but not every call! Very challenging


I imagine there are plenty of reasons why this is a thing, but in our
case its hard to diagnose since no network changes are in effect nor
have we changed configuration for the help desk.


what are we seeing as the top 5 or 6 reasons or rather things to
re-verify regarding the configuration.


please advise


-- 
For immediate assistance please reach out to our IT help Desk 5033997899
or visit our IT Help center, located here:
https://projects.chemeketa.edu/servicedesk/customer/portals

Johnny Q
Voice Technology Analyst II
Chemeketa Community College
Johnny.Q at chemeketa.edu
Building 22 Room 130
Work 5033995294
SIP 5035406689
FAX 5033995549
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