[cisco-voip] Cisco's Website and Find on Page (CTRL+F) Issue

[Johnson, Tim]

Yes, it’s bad. I typically download the PDF if I need to Find something.

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Lelio Fulgenzi
Sent: Tuesday, January 21, 2020 1:37 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com>; Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cisco's Website and Find on Page (CTRL+F) Issue

I think it has to do with results in non-visible text, i.e. the code itself.

But, yes, I have experienced this. Sometimes, using a different browser helps.


From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, January 21, 2020 11:57 AM
To: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Cisco's Website and Find on Page (CTRL+F) Issue

What's the problem?

Go to this page:
https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/smart-call-home/119144-config-sch-00.html

Then CTRL+F for the search term: cert

There should be 21 matches, and not a single one of them are actually rendered on the page.

I was trying to figure out which certs on CUCM are for Smart Call Home, because we (and some of you too) have a VeriSign cert expiring next month, and I wanted to double check that it was for smart call home.

Anyway, the post is about the website functionality, and not smart call home, you could easily run into this issue on any page and with any search term.  If you're using Chrome, you may have experienced the issue where you can see that there are matches, but you cannot cycle through to any of them; it appears suck.

Does anyone else deal with this?  If so, let's get it fixed.

I already submitted this via the feedback link at the bottom of the page, but if one of you knows how to work around this issue, that would be great.

Through some basic web skills, I was able to determine that the search terms are in the source code for the page, but inside of elements which are hidden via CSS; like the drop down menus.

Also, if you can confirm the issue, and then submit the same feedback, maybe through sheer volume, they'll get their web team to fix it sooner rather than later.

You just need to click the Feedback link at the very bottom of the page, and I'll even paste some copy here for you, just in case you didn't want to write your own:

---

Hello Web Team!

When I and several others perform research in the course of performing our job duties, we are often in need of searching within your documentation by way of using the browser's find on page feature (CTRL+F).

However, due to the way in which your web page is structured, we are hindered from finding valuable content, because non-visible content is being searched; such as drop down menus.

Example: Navigate to:

https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/smart-call-home/119144-config-sch-00.html

Press CTRL+F, followed by typing: cert

You should see that there are 21 matches, but none of them appear anywhere on the page.  That is just one such example, and this happens on many, if not all of your pages.

Your consideration for this issue is greatly appreciated.  Thank you.

---

Thanks Cisco VoIPers!
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