[cisco-voip] Jabber and locked screens - it works! but should it?

[Lelio Fulgenzi]

I think we might add this to the "peripherals" section of our service pages.

"Consider whether your headset has a pickup button. If it does, you (and anyone else who picks it up) will be able to answer calls without unlocking your screen."

-----Original Message-----
From: Pawlowski, Adam <ajp26 at buffalo.edu> 
Sent: Thursday, January 23, 2020 10:18 AM
To: 'Bill Talley' <btalley at gmail.com>; Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Jabber and locked screens - it works! but should it?

The biggest issue with this that came up here during piloting with screen lock, is that a lock policy went into place during the pilot rollout. We'd been migrating test users with Plantronics headsets with the DA70, that has no buttons, and they found if they'd not been jiggling the computer mouse after a few minutes they can't answer their phone without logging back into the workstation. 

The DA80 has the buttons so you can answer it, but you can't see who's calling anymore. 

I'd always hoped that there'd be a tie in to a lock screen widget so you could see something but, alas. There's not as much of a coordination between the need for lock policy, user training, system idle, smartcard/key/windows hello etc and it represents a change in workflow that is still not accepted by most users when it comes to "telephone" because they've been able to pick up and talk into the blower for years without any extra steps.

Adam

> -----Original Message-----
> From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of 
> Bill Talley
> Sent: Thursday, January 23, 2020 10:12 AM
> To: Lelio Fulgenzi <lelio at uoguelph.ca>
> Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco- 
> voip at puck.nether.net>
> Subject: Re: [cisco-voip] Jabber and locked screens - it works! but should it?
> 
> Might be handy for calling emergency services or security, but other 
> than that, it’s probably not something I would want the cleaning crew 
> or mischievous co- workers being able to do.
> 
> Sent from an iPhone mobile device with very tiny touchscreen input keys.
> Please excude my typtos.
> 
> > On Jan 23, 2020, at 8:40 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> >
> > 
> > OK. What do people think about Jabber working while a screen is 
> > locked? By
> this, I mean that if your headset has a "pickup" button, you can answer the call.
> Now, I know the first thing you will say is, "what's different from 
> the phone being picked up", and really, there isn't, but there is. I 
> think people will assume that if my computer is locked, it should not 
> be allowed to work. OR at a minimum, allow it to be a configurable option.
> >
> > Then there's the possibility of using a handset that is Jabber 
> > compatible which
> could be used to dial numbers while the computer is locked.
> >
> > Thoughts?
> > <winmail.dat>
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