[cisco-voip] CCX phone agent over MRA?

[Lelio Fulgenzi]

Can anyone say whether or not a CCX phone agent (or finesse agent in the future) is supported over MRA?

The MRA guides say:

The Expressway does not support some Cisco Unified Contact Center Express (Unified CCX) features for contact center agents or other users who connect over MRA. Jabber for Mac and Jabber for Windows cannot provide deskphone control over MRA, because the Expressway pair does not traverse the CTI-QBE protocol. However, if these Jabber applications, or other CTI applications, can connect to Unified CM CTIManager (directly or through the VPN) they can provide deskphone control of MRA-connected clients.

We're looking at a simple phone agent setup, no desktop agent/control, etc.

Thoughts?
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