[cisco-voip] New to Social Miner 11.6

[Brian Meade]

For video, I've been pushing customers to utilize the Webex Browser SDK or
the Gadget SDK to just call a SIP URI that rings in to the contact center.
Once an agent accepts the call, video will be negotiated.  Agents can use
any video endpoint to answer the call such as Jabber.

https://developer.webex.com/docs/sdks/browser
https://developer.webex.com/docs/widgets



On Fri, Jul 3, 2020 at 3:35 AM 0703Manjunath <winmanjunath at gmail.com> wrote:

>
> Hi All,
>
> Looking for inputs since im new to cisco social miner deployment.
>
> We are going to deploy social miner 11.6.1  to integrate with existing
> cisco PCCE (11.6.1) setup  video & chat features.
>
> In this new deployment , customer is involving vendor to enable video
> calling features. If someone has experience in similar such deployment with
> video , i'm looking for guidance in configuring social miner part of
> configuration.
>
> Any inputs or pointer would be really helpful & appreciated
>
>
> Thank you
>
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