[cisco-voip] UCCX 11.6 Real Time Port Usage

[Anthony Holloway]

That's nothing I've ever heard of.  I'd imagine you could use the CTI API
<https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
but not the Admin API.

This isn't a REST based API though, and it is relatively harder to
implement and work with though.  My man Tanner at CTI Logic should be able
to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are
mentions.  Email needs mentions.

The CTI Protocol:


   - Is a TCP/IP socket based message protocol
   - Allows clients to send and receive information/events about:
      - Current system configuration and future updates.
      - Agents and their states
      - Calls and their states
      - *Statistics for agents, calls, and queues on a real-time basis*
      - Third-party call control
      - Device snapshots
   - Provides support for two client modes for connecting with Unified CCX:
      - Bridge mode clients receive all agent-state and call events for all
      logged in agents in the system.
      - Agent mode clients only receives messages related to the agent.
   - Has version control


On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> Is there any way to see real time CTI port usage with UCCX Admin API? I
> did a quick search and it looks like it’s a supported function but having
> trouble finding the correct name to use.
>
>
>
> Thanks
>
> Jason
>
>
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