[cisco-voip] UCCX 11.6 Real Time Port Usage

[Charles Goldsmith]

You can simply put Tanner in the To: field, old school I know, but it still
works :)

On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> That's nothing I've ever heard of.  I'd imagine you could use the CTI API
> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
> but not the Admin API.
>
> This isn't a REST based API though, and it is relatively harder to
> implement and work with though.  My man Tanner at CTI Logic should be able
> to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are
> mentions.  Email needs mentions.
>
> The CTI Protocol:
>
>
>    - Is a TCP/IP socket based message protocol
>    - Allows clients to send and receive information/events about:
>       - Current system configuration and future updates.
>       - Agents and their states
>       - Calls and their states
>       - *Statistics for agents, calls, and queues on a real-time basis*
>       - Third-party call control
>       - Device snapshots
>    - Provides support for two client modes for connecting with Unified
>    CCX:
>       - Bridge mode clients receive all agent-state and call events for
>       all logged in agents in the system.
>       - Agent mode clients only receives messages related to the agent.
>    - Has version control
>
>
> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
> cisco-voip at puck.nether.net> wrote:
>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
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