[cisco-voip] UCCX 11.6 Real Time Port Usage

[Tanner Ezell]

What information do you need?

On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w at woka.us> wrote:

> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> That's nothing I've ever heard of.  I'd imagine you could use the CTI API
>> <https://developer.cisco.com/docs/contact-center-express/#!cti-protocol-overview>,
>> but not the Admin API.
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though.  My man Tanner at CTI Logic should be able
>> to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are
>> mentions.  Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>    - Is a TCP/IP socket based message protocol
>>    - Allows clients to send and receive information/events about:
>>       - Current system configuration and future updates.
>>       - Agents and their states
>>       - Calls and their states
>>       - *Statistics for agents, calls, and queues on a real-time basis*
>>       - Third-party call control
>>       - Device snapshots
>>    - Provides support for two client modes for connecting with Unified
>>    CCX:
>>       - Bridge mode clients receive all agent-state and call events for
>>       all logged in agents in the system.
>>       - Agent mode clients only receives messages related to the agent.
>>    - Has version control
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip at puck.nether.net> wrote:
>>
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>>> did a quick search and it looks like it’s a supported function but having
>>> trouble finding the correct name to use.
>>>
>>>
>>>
>>> Thanks
>>>
>>> Jason
>>>
>>>
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>>> cisco-voip at puck.nether.net
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>>>
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>
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