[cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

[UC Penguin]

What does Contacts/Contact Summary show?

Doc says call, email, http. Does it have realtime data?

> On Jul 10, 2020, at 12:08, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
> 
> 
> Unfortunately, nothing in RTR gives you port usage.  However, in a vanilla environment, like one where only JTAPI triggers are used and it's one per call, then your Applications running would equal your ports used for the most part.  However, once you have HTTP triggers, Callback, Trigger Application step, etc., this 1:1 goes out the door.
> 
> <image.png>
> 
> 
>> On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gentoo at ucpenguin.com> wrote:
>> It’s been a long time since I’ve used uccx as uccx.  Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)
>> 
>> It requires Java and is finicky, but does report.
>> 
>> In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana. 
>> 
>>>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net> wrote:
>>>> 
>>> 
>>> Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!
>>> 
>>>  
>>> 
>>>  
>>> 
>>> From: Tanner Ezell <tanner.ezell at gmail.com> 
>>> Sent: Friday, July 10, 2020 9:41 AM
>>> To: Charles Goldsmith <w at woka.us>
>>> Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com>; JASON BURWELL <JASON.BURWELL at foundersfcu.com>; cisco-voip at puck.nether.net
>>> Subject: [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>> 
>>>  
>>> 
>>> CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.
>>> 
>>> What information do you need?
>>> 
>>>  
>>> 
>>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w at woka.us> wrote:
>>> 
>>> You can simply put Tanner in the To: field, old school I know, but it still works :)
>>> 
>>>  
>>> 
>>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
>>> 
>>> That's nothing I've ever heard of.  I'd imagine you could use the CTI API, but not the Admin API.
>>> 
>>>  
>>> 
>>> This isn't a REST based API though, and it is relatively harder to implement and work with though.  My man Tanner at CTI Logic should be able to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are mentions.  Email needs mentions.
>>> 
>>> The CTI Protocol:
>>> 
>>>  
>>> 
>>> Is a TCP/IP socket based message protocol
>>> Allows clients to send and receive information/events about:
>>> Current system configuration and future updates.
>>> Agents and their states
>>> Calls and their states
>>> Statistics for agents, calls, and queues on a real-time basis
>>> Third-party call control
>>> Device snapshots
>>> Provides support for two client modes for connecting with Unified CCX:
>>> Bridge mode clients receive all agent-state and call events for all logged in agents in the system.
>>> Agent mode clients only receives messages related to the agent.
>>> Has version control
>>>  
>>> 
>>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net> wrote:
>>> 
>>> Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name to use.
>>> 
>>>  
>>> 
>>> Thanks
>>> 
>>> Jason
>>> 
>>>  
>>> 
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