[cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage

[Anthony Holloway]

It's a whole bunch of contacts, like even outbound agent calls,and I don't
mean outbound campaigns, rather just making a call to pizza hut.

So, while yes, it does include the inbound contacts, it includes way too
much data and you cannot filter it.  Additionally for callbacks, it's a
single contact record, but it consumes two ports.

On Fri, Jul 10, 2020 at 12:30 PM UC Penguin <gentoo at ucpenguin.com> wrote:

> What does Contacts/Contact Summary show?
>
> Doc says call, email, http. Does it have realtime data?
>
> On Jul 10, 2020, at 12:08, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> 
> Unfortunately, nothing in RTR gives you port usage.  However, in a
> vanilla environment, like one where only JTAPI triggers are used and it's
> one per call, then your Applications running would equal your ports used
> for the most part.  However, once you have HTTP triggers, Callback, Trigger
> Application step, etc., this 1:1 goes out the door.
>
> <image.png>
>
>
> On Fri, Jul 10, 2020 at 11:47 AM UC Penguin <gentoo at ucpenguin.com> wrote:
>
>> It’s been a long time since I’ve used uccx as uccx.  Is the option for
>> real time reporting present under the Tools menu? (It is when licensed as
>> IP IVR)
>>
>> It requires Java and is finicky, but does report.
>>
>> In CCE instead I just look at the usage on the AW and dump that in AW Db
>> and graph it with Grafana.
>>
>> On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <
>> cisco-voip at puck.nether.net> wrote:
>>
>> 
>>
>> Sorry, been tied us this morning. Just looking for real time usage data
>> of the 300 UCCX Ports we are licensed for. Thanks!
>>
>>
>>
>>
>>
>> *From:* Tanner Ezell <tanner.ezell at gmail.com>
>> *Sent:* Friday, July 10, 2020 9:41 AM
>> *To:* Charles Goldsmith <w at woka.us>
>> *Cc:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; JASON BURWELL <
>> JASON.BURWELL at foundersfcu.com>; cisco-voip at puck.nether.net
>> *Subject:* [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage
>>
>>
>>
>> *CAUTION: This email originated outside of Founders Federal Credit Union.
>> Do not click links or open attachments unless you recognize the sender and
>> know the content is safe.*
>> * ------------------------------ *
>>
>> What information do you need?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <w at woka.us> wrote:
>>
>> You can simply put Tanner in the To: field, old school I know, but it
>> still works :)
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>> That's nothing I've ever heard of.  I'd imagine you could use the CTI API
>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=>,
>> but not the Admin API.
>>
>>
>>
>> This isn't a REST based API though, and it is relatively harder to
>> implement and work with though.  My man Tanner at CTI Logic should be able
>> to help.  Yo Tanner! Where you at?  Ok, so one PRO for chat rooms are
>> mentions.  Email needs mentions.
>>
>> The CTI Protocol:
>>
>>
>>
>>    - Is a TCP/IP socket based message protocol
>>    - Allows clients to send and receive information/events about:
>>
>>
>>    - Current system configuration and future updates.
>>       - Agents and their states
>>       - Calls and their states
>>       - *Statistics for agents, calls, and queues on a real-time basis*
>>       - Third-party call control
>>       - Device snapshots
>>
>>
>>    - Provides support for two client modes for connecting with Unified
>>    CCX:
>>
>>
>>    - Bridge mode clients receive all agent-state and call events for all
>>       logged in agents in the system.
>>       - Agent mode clients only receives messages related to the agent.
>>
>>
>>    - Has version control
>>
>>
>>
>> On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <
>> cisco-voip at puck.nether.net> wrote:
>>
>> Is there any way to see real time CTI port usage with UCCX Admin API? I
>> did a quick search and it looks like it’s a supported function but having
>> trouble finding the correct name to use.
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
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