[cisco-voip] UCCX Flex Licensing

Matthew Loraditch MLoraditch at heliontechnologies.com
Tue Jul 28 10:17:44 EDT 2020 

So An update to this. After tac added a temp license to our system with the issue the error cleared AND it’s no longer reporting admin accounts with admin rights AND reporting rights as premium license consumers.

I had a call with some BU people about the 12.5 SU1 EFT and I brought this up and they said admin rights should not use a license on a flex install.

As I have their ear if anyone else is willing to confirm or test on their 12.5 Flex system, let me know!


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Matthew Loraditch
Sent: Thursday, June 11, 2020 6:00 PM
To: Brian Meade <bmeade90 at vt.edu>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Premium Flex or a mix ? and you only have built in admin or sync’d users are also admin?


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
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[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>>
Sent: Thursday, June 11, 2020 5:56 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>; Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

I've got a customer on 12.5 UCCX with Flex licensing and I'm not seeing that behavior.  Only when someone logs in to Finesse does it increase counters on the licensing page in UCCX.

On Thu, Jun 11, 2020 at 2:19 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
He is not, I didn’t get further response during the webcast. If you are comfortable DM’ing or Teamsing me his info, please do.


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Sent: Thursday, June 11, 2020 1:46 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>; Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Thanks for the action and the update.  Is the Flex PM, Kevin McPartlan, on that webcast?

On Thu, Jun 11, 2020 at 11:59 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
I’m on a partner webcast now and asking about this. If you have premium flex licensing even the built-in admin requires a license!  I’m beating them up on this as it’s still not documented anywhere and I’ve got customers on flex that will have issues when upgrading to 12.5


Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Sent: Tuesday, May 12, 2020 1:22 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>; Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Thank you for the testing you're doing, and I look forward to the results.

On Tue, May 12, 2020 at 9:57 AM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
So I was basing this on documentation and my colleague saying we were good after our admin account was de-supervisored

However I am seeing contrary information in the one 12.5 install we have. CCX doesn’t have an auto update button/function so I’m waiting for things to cycle to verify

Further though the documentation does not say this at all:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html

Nor the ordering guide (partners only): https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html

And that is some garbage if true and needs to be fixed.



Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Sent: Tuesday, May 12, 2020 10:29 AM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>>
Cc: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>; Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

Matthew,

I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do require a Premium license.  Can you prove this wrong in some way?

On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
A-FLEX-CC has Standard and Premium Licenses.

These are different from non flex licensing.

Standard is inbound agent licensing essentially

Premium is supervisor licensing,   email/chat agents, outbound campaign licensing.

2 CTI ports per agent/license.

Admin still works no specific license needed as long as admin isn’t also supervisor/agent, HA is included, outside of the 3 features above, it’s like perpetual premium with SQL, etc included.

See here for specifics:

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html Table 8.


License enforcement is only in UCCX 12.5. Older versions don’t know and you end up with Perpetual Premium with HA feature set but with a license that expires at the end of your contract term.

Suffice it to say if you don’t need 12.5 features you could ride the gravy train for a while.

Licensing is still concurrent users.

There are grace periods so if you need to test something you can make the admin a supervisor or something w/o breakage, just remember to remove later.

If your customer has on-prem premium, with perpetual trade-in credits you are close to the cost of SWSS and should probably try and get them to move.




Matthew Loraditch​
Sr. Network Engineer
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
[Helion Technologies]<http://www.heliontechnologies.com/>
[Facebook]<https://facebook.com/heliontech>
[Twitter]<https://twitter.com/heliontech>
[LinkedIn]<https://www.linkedin.com/company/helion-technologies>
From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Monday, May 11, 2020 5:21 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

[EXTERNAL]

But seriously, a premium license to administer the system?  Does this include the appadministrator account too?  Do you have first hand experience with it?

On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
This was the information I heard as well, and the purchase quantities are based on feature utilization and concurrency.



From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Brian Meade
Sent: Monday, May 11, 2020 5:07 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX Flex Licensing

Pretty sure when buying as A-Flex-CC that it always just gives you Premium licensing on the CCX side.  Had this cause an issue with a customer that was staying on Enhanced for the extra CTI ports for many years.

On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
All,

Anyone already deal with this themselves?  I am reading/being told something I cannot swallow as the truth, because it seems so ridiculous.

I am being told that you need a Premium license to even login as a Supervisor at all.  Like, not for extra functionality (silent monitoring), but just as a basic license requirement to even sign in.

Also, I am being told a Premium license is required for Administrative users too.  Like, even the app admin account.  So what, completing a fresh install now requires a Premium license?

Are either of these true?  Can you confirm from your own tests that this is in fact how Flex works in UCCX on-prem?
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