[cisco-voip] UCCX Flex Licensing

Tue Jul 28 12:41:40 EDT 2020

Thanks for the update.  Unfortunately, the only 12.5+Flex I had access to,
is now inaccessible to me (project engagement over, remote access disabled).

On Tue, Jul 28, 2020 at 9:18 AM Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> So An update to this. After tac added a temp license to our system with
> the issue the error cleared AND it’s no longer reporting admin accounts
> with admin rights AND reporting rights as premium license consumers.
>
>
>
> I had a call with some BU people about the 12.5 SU1 EFT and I brought this
> up and they said admin rights should not use a license on a flex install.
>
>
>
> As I have their ear if anyone else is willing to confirm or test on their
> 12.5 Flex system, let me know!
>
>
>
> Matthew Loraditch
> Sr. Network Engineer
> p: *443.541.1518* <443.541.1518>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>  |
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
> [image: Facebook] <https://facebook.com/heliontech>
> [image: Twitter] <https://twitter.com/heliontech>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Matthew
> Loraditch
> *Sent:* Thursday, June 11, 2020 6:00 PM
> *To:* Brian Meade <bmeade90 at vt.edu>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> Premium Flex or a mix ? and you only have built in admin or sync’d users
> are also admin?
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Brian Meade <bmeade90 at vt.edu>
> *Sent:* Thursday, June 11, 2020 5:56 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Anthony Holloway <avholloway+cisco-voip at gmail.com>; Cisco VoIP
> Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> I've got a customer on 12.5 UCCX with Flex licensing and I'm not seeing
> that behavior.  Only when someone logs in to Finesse does it increase
> counters on the licensing page in UCCX.
>
>
>
> On Thu, Jun 11, 2020 at 2:19 PM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> He is not, I didn’t get further response during the webcast. If you are
> comfortable DM’ing or Teamsing me his info, please do.
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Thursday, June 11, 2020 1:46 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Pawlowski, Adam <ajp26 at buffalo.edu>; Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> Thanks for the action and the update.  Is the Flex PM, Kevin McPartlan, on
> that webcast?
>
>
>
> On Thu, Jun 11, 2020 at 11:59 AM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> I’m on a partner webcast now and asking about this. If you have premium
> flex licensing even the built-in admin requires a license!  I’m beating
> them up on this as it’s still not documented anywhere and I’ve got
> customers on flex that will have issues when upgrading to 12.5
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Tuesday, May 12, 2020 1:22 PM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Pawlowski, Adam <ajp26 at buffalo.edu>; Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> Thank you for the testing you're doing, and I look forward to the results.
>
>
>
> On Tue, May 12, 2020 at 9:57 AM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> So I was basing this on documentation and my colleague saying we were good
> after our admin account was de-supervisored
>
>
>
> However I am seeing contrary information in the one 12.5 install we have.
> CCX doesn’t have an auto update button/function so I’m waiting for things
> to cycle to verify
>
>
>
> Further though the documentation does not say this at all:
>
>
> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/features/guide/uccx_b_125features-guide/uccx_b_125features-guide_chapter_0111.html
>
>
>
> Nor the ordering guide (partners only):
> https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html
>
>
>
> And that is some garbage if true and needs to be fixed.
>
>
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Sent:* Tuesday, May 12, 2020 10:29 AM
> *To:* Matthew Loraditch <MLoraditch at heliontechnologies.com>
> *Cc:* Pawlowski, Adam <ajp26 at buffalo.edu>; Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> Matthew,
>
>
>
> I just got word from the Flex-CC owner, Kevin McPartlan, that Admins do
> require a Premium license.  Can you prove this wrong in some way?
>
>
>
> On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
> A-FLEX-CC has Standard and Premium Licenses.
>
>
>
> These are different from non flex licensing.
>
>
>
> Standard is inbound agent licensing essentially
>
>
>
> Premium is supervisor licensing,   email/chat agents, outbound campaign
> licensing.
>
>
>
> 2 CTI ports per agent/license.
>
>
>
> Admin still works no specific license needed as long as admin isn’t also
> supervisor/agent, HA is included, outside of the 3 features above, it’s
> like perpetual premium with SQL, etc included.
>
>
>
> See here for specifics:
>
>
>
>
> https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html
> Table 8.
>
>
>
>
>
> License enforcement is only in UCCX 12.5. Older versions don’t know and
> you end up with Perpetual Premium with HA feature set but with a license
> that expires at the end of your contract term.
>
>
>
> Suffice it to say if you don’t need 12.5 features you could ride the gravy
> train for a while.
>
>
>
> Licensing is still concurrent users.
>
>
>
> There are grace periods so if you need to test something you can make the
> admin a supervisor or something w/o breakage, just remember to remove later.
>
>
>
> If your customer has on-prem premium, with perpetual trade-in credits you
> are close to the cost of SWSS and should probably try and get them to move.
>
>
>
>
>
>
>
>
>
> *Matthew Loraditch***
>
> *Sr. Network Engineer*
>
> p: *443.541.1518* <443.541.1518>
>
> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/>
>
>  |
>
> e: *MLoraditch at heliontechnologies.com* <MLoraditch at heliontechnologies.com>
>
> [image: Helion Technologies] <http://www.heliontechnologies.com/>
>
> [image: Facebook] <https://facebook.com/heliontech>
>
> [image: Twitter] <https://twitter.com/heliontech>
>
> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
> Holloway
> *Sent:* Monday, May 11, 2020 5:21 PM
> *To:* Pawlowski, Adam <ajp26 at buffalo.edu>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> [EXTERNAL]
>
>
>
> But seriously, a premium license to administer the system?  Does this
> include the appadministrator account too?  Do you have first hand
> experience with it?
>
>
>
> On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <ajp26 at buffalo.edu> wrote:
>
> This was the information I heard as well, and the purchase quantities are
> based on feature utilization and concurrency.
>
>
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Brian
> Meade
> *Sent:* Monday, May 11, 2020 5:07 PM
> *To:* Anthony Holloway <avholloway+cisco-voip at gmail.com>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] UCCX Flex Licensing
>
>
>
> Pretty sure when buying as A-Flex-CC that it always just gives you Premium
> licensing on the CCX side.  Had this cause an issue with a customer that
> was staying on Enhanced for the extra CTI ports for many years.
>
>
>
> On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> All,
>
>
>
> Anyone already deal with this themselves?  I am reading/being told
> something I cannot swallow as the truth, because it seems so ridiculous.
>
>
>
> I am being told that you need a Premium license to even login as a
> Supervisor at all.  Like, not for extra functionality (silent monitoring),
> but just as a basic license requirement to even sign in.
>
>
>
> Also, I am being told a Premium license is required for Administrative
> users too.  Like, even the app admin account.  So what, completing a fresh
> install now requires a Premium license?
>
>
>
> Are either of these true?  Can you confirm from your own tests that this
> is in fact how Flex works in UCCX on-prem?
>
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>
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