[cisco-voip] call forward is not working in this scenario

[Anthony Holloway]

Ok, well, if your base configuration is hunt groups, and you want mobility,
the answer is likely SNR.  Any reason you wanted to stay away from SNR
based solutions?

On Tue, Jun 2, 2020 at 10:50 AM Arun Kumar <arunraodhumal at gmail.com> wrote:

> agents are not at the office because of COVID situation and they want to
> attend the calls, hence they requested to forward the calls to their mobile
> phones
>
> On Tue, Jun 2, 2020 at 9:14 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> Nope.  The forward no coverage is for the following scenario only:
>>
>>    1. Caller calls phone DN directly
>>    2. DN is set to forward to a Hunt Pilot
>>    3. Hunt Group (HP+HL+LG) cannot cover to a member for some reason
>>    (e.g., RNA)
>>    4. Call is now forwarded to the DN's Forward No Coverage destination
>>
>> Seems like a strange scenario, one in which I have never needed nor been
>> asked to configure.  I wonder who the hell uses that and why?
>>
>> On Tue, Jun 2, 2020 at 10:22 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>> Could you not use “forward no coverage” for this ?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Anthony
>>> Holloway
>>> *Sent:* Tuesday, June 2, 2020 10:52 AM
>>> *To:* Arun Kumar <arunraodhumal at gmail.com>
>>> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
>>> *Subject:* Re: [cisco-voip] call forward is not working in this scenario
>>>
>>>
>>>
>>> *CAUTION:* This email originated from outside of the University of
>>> Guelph. Do not click links or open attachments unless you recognize the
>>> sender and know the content is safe. If in doubt, forward suspicious emails
>>> to IThelp at uoguelph.ca
>>>
>>>
>>>
>>> Call forwarding is ignored for members of hunt groups.
>>>
>>>
>>>
>>> If you actually configure SNR (like with RDP/RD) then that does work.
>>> In fact, you don't even need a Cisco phone in the membership of the LG to
>>> ring a cell phone.  Once you build the DN on the RDP you can add the DN to
>>> the LG.
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 7:27 AM Arun Kumar <arunraodhumal at gmail.com>
>>> wrote:
>>>
>>> Hi
>>>
>>>
>>>
>>> can anybody please help to fix this call flow issue
>>>
>>>
>>>
>>> the call flow is like this
>>>
>>>
>>>
>>> Hunt pilot number --> linegroup --> algorithm set as broadcast and LG -
>>> Phone ext(9999) set CFA To Mobile number(XXXXX). Please let me know is
>>> there any alternate for apart from SNR ?
>>>
>>> --
>>>
>>>
>>> *Thanks, Arun*
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>
> --
>
> *Thanks,Arun*
>
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