[cisco-voip] Cisco Webex Serviceability Connector

[Anthony Holloway]

Never heard of it.  Looks like we're all learning something new from the
list today.  Thanks for sharing.

On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <tim.smith at enject.com.au> wrote:

> Hi guys,
>
> Crossposting here possibly for some of you.
> This tool is truly awesome. IMHO - If we all get on board, this will
> definitely help drastically decrease time to resolve TAC cases.
> I'm sure that will benefit us all!
>
> This works to collect pretty much everything TAC needs - i.e. you can
> shelve your RTMT collection process 🙂
> Oh, it works with CUBE too!
>
> Also, don't know if anyone is using TAC bot yet either, but I'm loving
> that too.
>
>
> See below:
>
> If you are a hybrid Cisco UC customer with Webex Control Hub and
> On-Premise UC (CUCM, IMP, Expressway etc).
> Here is an amazing piece of kit that is currently flying a little under
> the radar.
>
> Meet the Cisco Webex Serviceability Connector!
> Deploy the serviceability connector on an on-premise Expressway. Then
> connect it to your on-premise CUCM, IMP, UCCX, Expressways.
>
> Add the Connector in your Control Hub, and now Cisco TAC will be able to
> interrogate your on-premise UC apps for diagnostics. (Including running
> debugs through the Collaboration Solutions Analyser - looking for common
> issues)
>
> https://lnkd.in/g6caifH
>
> Cheers,
>
> Tim
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