[cisco-voip] Cisco Webex Serviceability Connector

[Tim Smith]

Hi guys,

Crossposting here possibly for some of you.
This tool is truly awesome. IMHO - If we all get on board, this will definitely help drastically decrease time to resolve TAC cases.
I'm sure that will benefit us all!

This works to collect pretty much everything TAC needs - i.e. you can shelve your RTMT collection process 🙂
Oh, it works with CUBE too!

Also, don't know if anyone is using TAC bot yet either, but I'm loving that too.


See below:

If you are a hybrid Cisco UC customer with Webex Control Hub and On-Premise UC (CUCM, IMP, Expressway etc).
Here is an amazing piece of kit that is currently flying a little under the radar.

Meet the Cisco Webex Serviceability Connector!
Deploy the serviceability connector on an on-premise Expressway. Then connect it to your on-premise CUCM, IMP, UCCX, Expressways.

Add the Connector in your Control Hub, and now Cisco TAC will be able to interrogate your on-premise UC apps for diagnostics. (Including running debugs through the Collaboration Solutions Analyser - looking for common issues)

https://lnkd.in/g6caifH

Cheers,

Tim
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