[cisco-voip] [External] Re: Cellphone with pararell calls

[Pawlowski, Adam]

Yes, that is what I got from it with Hybrid, but, my guess is this is not an iPhone we are talking about?

From: Hunter Fuller <hf0002 at uah.edu>
Sent: Tuesday, June 16, 2020 9:09 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu>
Cc: ROZA, Ariel <Ariel.ROZA at la.logicalis.com>; cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [External] Re: [cisco-voip] Cellphone with pararell calls

Honestly it may be an issue with the app. If I recreate this scenario with Jabber, I get this prompt.

[cid:image001.jpg at 01D6449A.9AA1DDC0]

It’s clearly an iPhone prompt. And if I select “hold and accept” it does work, and doesn’t leak audio.

There’s nothing I could select that would leak audio, as far as I can tell.

Does Webex Teams not use the system call prompts? I’m not really familiar.

On Tue, Jun 16, 2020 at 19:58 Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>> wrote:
Sure, it does not sound like an ideal situation to be in, but, the issue I believe is with the platform more than the application.

Hybrid Calling is done for users anyways, and no new customers can activate it. If you can configure additional or existing Expressway for MRA, I would hope it would have a better experience.


From: ROZA, Ariel <Ariel.ROZA at LA.LOGICALIS.COM<mailto:Ariel.ROZA at LA.LOGICALIS.COM>>
Sent: Tuesday, June 16, 2020 8:45 PM
To: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: Cellphone with pararell calls

The downside is that is very prone to human error, and it may end. up in calls being evasdropped. I can´t think of any webex user fond of something like that ☹

De: Pawlowski, Adam <ajp26 at buffalo.edu<mailto:ajp26 at buffalo.edu>>
Enviado el: martes, 16 de junio de 2020 21:41
Para: ROZA, Ariel <Ariel.ROZA at LA.LOGICALIS.COM<mailto:Ariel.ROZA at LA.LOGICALIS.COM>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Asunto: RE: Cellphone with pararell calls

This sounds like an interaction with the type of phone or phone OS, and not related to Webex Teams.

I do not have this issue with hybrid calling on Teams on iOS, it appears to hook the native dialer, at least for now, which will not allow this scenario to occur.

Whoever is operating the cell will have to … well end the Teams call since there is no hold in hybrid, or not answer the cellular call ?



From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of ROZA, Ariel
Sent: Tuesday, June 16, 2020 5:59 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Cellphone with pararell calls

I have this situation with Webex Teams running on a cellphone:
A user has his cellular phone line and Webex Teams with Hybrid calling enabled.
He receives a call at his cellular phone line.
Then he gets a second call via Webex Teams. When he answers the second call, the first one keeps running in the background, still listening to the user having the second conversation.
Is there a way to better control this scenario? The first call should be ended or put on hold, but as those are two different apps with two unrelated audio streams, I don´t know if there is a proper way to handle them

Does anyone have any suggestions?

Thanks,

Ariel.

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