[cisco-voip] [External] Re: Jabber client missing Advanced Settings

Tue Mar 24 07:52:16 EDT 2020

Prime Provisioning did not work for us, at least at the time the way our system was setup it had no idea.

Also we have a user account for UnifiedFX’s phone view which it saw, and thought that user owned every phone in the system which thrashed the heck out of it. Kinda  like prime assurance not knowing what an uplink was on the network and assuming all phones were everywhere because of MACs showing up on trunks. Wasn’t worth the trouble to try and get either thing working.

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Monday, March 23, 2020 6:06 PM
To: Hunter Fuller <hf0002 at uah.edu>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] [External] Re: Jabber client missing Advanced Settings

It's a shame Cisco hasn't made a product which enhances the provisioning of services for users.  They could stick it under the Prime name and call it like Prime Collaboration Provisioning or something like that.

On Mon, Mar 23, 2020 at 5:00 PM Hunter Fuller <hf0002 at uah.edu<mailto:hf0002 at uah.edu>> wrote:
On this note, I am using AXL to create phones on demand. If anyone wants that I will publish it and help you roll it out.

My thing provides a REST API. You hit it with the userid and the phone type (PC, iPhone, Android) and it reaches into callmanager and makes the device.

--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Mar 23, 2020 at 4:57 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
If you don't frequent the subreddit for /r/CiscoUC then you might have missed these two posts.  This dude deserves some kind of award for all of the tools he's built and released for free.  Admittedly, I don't use any of them, but still, that doesn't take away anything from his contributions to the community.

https://www.reddit.com/r/ciscoUC/comments/flgr29/work_from_home_jabber/?utm_source=share&utm_medium=web2x

https://www.reddit.com/r/ciscoUC/comments/fnq2po/work_from_home_jabber_part_2/?utm_source=share&utm_medium=web2x

On Mon, Mar 23, 2020 at 4:46 PM Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:
Looks like the community of you got us going.   We have one of the new 8 working so we anticipate that all will be up and running soon.

THANK YOU ALL.   Yes it has been a complete blur and they just told us it is all scramble mode to get workers out of here and safely in their homes.

Terry

From: Hunter Fuller <hf0002 at uah.edu<mailto:hf0002 at uah.edu>>
Sent: Monday, March 23, 2020 3:28 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Cc: Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [External] Re: [cisco-voip] Jabber client missing Advanced Settings

CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Wow! Yes, I'd bet it's that. I can't believe I forgot - it's been such a blur this past couple of weeks. We are turning it off because for us, it works perfectly, but it always results in a user/pass prompt, which we cannot utilize because we use SSO. So the initial prompt is what we want to be shown.

We roll with this:
msiexec.exe /quiet /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false SSO_EMAIL_PROMPT=ON VOICE_SERVICES_DOMAIN=uah.edu<https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fuah.edu%2F&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=N6UcoNRrtKOH2Q7Nx5jXoYbVUuSPbPpex7SudcERiaI%3D&reserved=0> SERVICES_DOMAIN=uah.edu<https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fuah.edu%2F&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=N6UcoNRrtKOH2Q7Nx5jXoYbVUuSPbPpex7SudcERiaI%3D&reserved=0> CLEAR=1

--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Mar 23, 2020 at 4:23 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
To elaborate...

UPN Auto Discovery is now enabled by default, and if it works, it's better, because you don't bother the user with helping the client to locate where services are pulled from.  However, if it fails even slightly, it's a pain in the ass, and gets in the way of troubleshooting, because it's like locked in now.  Most admins will want to have the freedom to turn the knobs, and you can only do that if you turn off UPN discovery.

On Mon, Mar 23, 2020 at 4:18 PM Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
So that seems like the new User Principal Name Auto Discovery.  You can verify this by using the following command line switch:

[image.png]

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_8/cjab_b_deploy-jabber-on-premises-128/cjab_b_deploy-jabber-on-premises-128_chapter_010000.html#reference_27E0FCE8284FBD9287D4A538588165F6<https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Ftd%2Fdocs%2Fvoice_ip_comm%2Fjabber%2F12_8%2Fcjab_b_deploy-jabber-on-premises-128%2Fcjab_b_deploy-jabber-on-premises-128_chapter_010000.html%23reference_27E0FCE8284FBD9287D4A538588165F6&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=bIlmsK22MxS1JWcb1Pf5ilc5%2FgT9NkfJxzqw8%2BT9ELI%3D&reserved=0>

On Mon, Mar 23, 2020 at 4:03 PM Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:
This is what we see now..

[cid:image002.png at 01D601B1.22D54650]

This is what we did see

[cid:image003.jpg at 01D601B1.22D54650]

Maybe it is just pure panic but for some reason we do not see the Advanced Settings so we can set the account type like this

[cid:image003.png at 01D60103.2D50D490]

From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Sent: Monday, March 23, 2020 3:00 PM
To: Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>>
Cc: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber client missing Advanced Settings

CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.

ORCA with the transform doesn't add anything special that the CLI switches Hunter suggested can't do.  Granted, it's makes just double clicking it easier, but hell, you could also just have a BAT file on the USB stick and save yourself the trouble of using ORCA and the transform.

Also, did you ever post a screenshot? I didn't see one.  I'm still unclear what the problem is.

On Mon, Mar 23, 2020 at 3:38 PM Terry Oakley via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
From my research the same thing but we are just using a USB stick and installed the msi.     Looks like we may have to do the Microsoft ORCA msi thing which I am totally unfamiliar with.

Lelio how is everything in Guelph?  Alberta is reeling for sure under this and everything else.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Sent: Monday, March 23, 2020 2:22 PM
To: Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: Jabber client missing Advanced Settings

CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.

I believe if you use a provisioning URL it removes the option. Could be wrong.

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Terry Oakley via cisco-voip
Sent: Monday, March 23, 2020 4:06 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber client missing Advanced Settings

Have been installing Jabber 12 for the past week and had no issues.   Installed today and now we cannot see the Advanced Settings to setup where the client should be directed.     Has anyone seen this and have a resolution?

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034

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