[cisco-voip] Java and custom UCCX

[Pawlowski, Adam]

I shunted in a new oracle jdbc jar to replace the existing one (and thus losing the entire database connection pooling framework that CCX has) because the in built one is archaic and doesn’t work with oracle encryption or modern rev, then wrote some java code to handle simple queries.

It works until it doesn’t want to – SU installs or system reboots sometimes the jar doesn’t load for … no given reason at all, then you have to reboot to bring it up hopefully.

As bad as it sounds if you’re stuck on that system would it be more reasonable to write a broker/proxy that can shuttle these requests for you?

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Anthony Holloway
Sent: Thursday, March 26, 2020 2:32 AM
To: Tim Smith <tim.smith at enject.com.au>
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Java and custom UCCX

I did a Java thing....once<https://community.cisco.com/t5/contact-center/how-to-using-a-custom-java-class-in-uccx-5-x-soap-example/td-p/1029442>....never again man.  never again.

I would recommend posting in the UCCX community forum<https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center>, as there are at least 2 or 3 regulars who I believe could help with this type of thing.

And, it's less active, but the developer section for UCCX<https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center> might be worth a shot too.

Last but not least, the dude's over at Cloverhound seem to love challenges, as they've competed in like a dozen Engineering Death match episodes.  Maybe ping them on Twitter<https://twitter.com/cloverhound>.

Good luck.  I look forward to hearing the outcome.

On Wed, Mar 25, 2020 at 6:09 PM Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Big guys, I should be more specific :)

Exact challenge

  *    UCCX 10.0 with JRE 1.6
  *   Does not support TLS 1.2
  *   We need to make a REST call with OAUTH and TLS 1.2
  *   Using bouncy castle to try and get around the JRE TLS limitation
Should also note we have working on 11.x with JRE 7 and no bouncy castle. (Which sounds less fun, but it works better :)

Cheers,

Tim

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________________________________
From: Tim Smith
Sent: Thursday, March 26, 2020 10:00:07 AM
To: voyp list, cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Java and custom UCCX

Hi guys,

I’m not sure if we are supposed to do this.
I am stuck on a Java and UCCX issue.

We are trying to run a custom class, and we are having issues with the loading of the class.
It seems very Cisco specific as we can run it anywhere else compiled and ran on same JDK/JRE etc.

We’ve put a lot of hours in so far and tried a lot of things, but at a bit of a roadblock.

I know there are some great UCCX people on here. Wondering if anyone might be up for a quick chat on Webex Teams.

Cheers,

Tim

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