[cisco-voip] UCCX Flex Licensing

[Anthony Holloway]

Thanks for replying Brian, you're always a good resource for me to lean on.

I've seen Standard CC Flex out there, so maybe that's newer.  But also yes,
the fact that they now charge for each non-premium port has some large
consequences for customers who've deployed CallBack and/or Self Service
IVRs, for which a 1:2 agent:port ratio will not solve.

Under UCCX Flex you also cannot just buy a port, like you can with UCCE
Flex, and so, you just gotta sell more agents a la perpetual UCCX Premium
days.

On Mon, May 11, 2020 at 4:07 PM Brian Meade <bmeade90 at vt.edu> wrote:

> Pretty sure when buying as A-Flex-CC that it always just gives you Premium
> licensing on the CCX side.  Had this cause an issue with a customer that
> was staying on Enhanced for the extra CTI ports for many years.
>
> On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> All,
>>
>> Anyone already deal with this themselves?  I am reading/being told
>> something I cannot swallow as the truth, because it seems so ridiculous.
>>
>> I am being told that you need a Premium license to even login as a
>> Supervisor at all.  Like, not for extra functionality (silent monitoring),
>> but just as a basic license requirement to even sign in.
>>
>> Also, I am being told a Premium license is required for Administrative
>> users too.  Like, even the app admin account.  So what, completing a fresh
>> install now requires a Premium license?
>>
>> Are either of these true?  Can you confirm from your own tests that this
>> is in fact how Flex works in UCCX on-prem?
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>
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