[cisco-voip] UCCX upgrade versions

[Mark H. Turpin]

Another reason to go to 12.5 -> https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


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From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Jason Aarons <scubajasona at gmail.com>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

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Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.

Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona at gmail.com<mailto:scubajasona at gmail.com>> wrote:



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For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse at gmail.com<mailto:andy.carse at gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy

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