[cisco-voip] UCCX upgrade versions

[Jason Aarons]

Now would be a good time for other upgrades if 10.x. Device Last Seen is a
rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
> Let’s not forget the compatibility matrix. Unless you’re willing to
> upgrade cucm as well, you might be limited with your options.
>
> Sent from my iPhone
>
> On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona at gmail.com> wrote:
>
> 
>
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> For so few Agents (20) I would go with latest UCCX. Usually the bigger
> headache is L2 upgrades/major version. The switch from CAD to Finesse. Most
> 12.x stuff has been fairly stable, few bugs.
>
> On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse at gmail.com> wrote:
>
>> Hi,
>> I'm going to ask a probably stupid question but it's been awhile since I
>> had to do a UCCX Upgrade.
>>
>> So what is the "go to" version of UCCX these days?
>> I'm currently on 10.6(SU3) as its the last CAD version.
>> So now I need to bring on Finesse which doesn't seem too difficult albeit
>> its an old version on our system.
>> It will be a new install as I can't break the existing setup on purpose.
>> One issue I think I will have is on demand call recording which was
>> relatively straight forward with CAD
>> and the built in bridge on the handset, but I don't think that work with
>> Finesse from what I can see from Google searches, unless WFO comes into the
>> mix.
>> We have a max of 20 agents logged in at any one time.
>>
>> Any pointers for the path to tread would be appreciated.
>>
>> Rgds Andy
>>
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