[cisco-voip] UCCX upgrade versions

[Lelio Fulgenzi]

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.

Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona at gmail.com> wrote:



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For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse at gmail.com<mailto:andy.carse at gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy

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