[cisco-voip] UCCX upgrade versions

[Jason Aarons]

For so few Agents (20) I would go with latest UCCX. Usually the bigger
headache is L2 upgrades/major version. The switch from CAD to Finesse. Most
12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse at gmail.com> wrote:

> Hi,
> I'm going to ask a probably stupid question but it's been awhile since I
> had to do a UCCX Upgrade.
>
> So what is the "go to" version of UCCX these days?
> I'm currently on 10.6(SU3) as its the last CAD version.
> So now I need to bring on Finesse which doesn't seem too difficult albeit
> its an old version on our system.
> It will be a new install as I can't break the existing setup on purpose.
> One issue I think I will have is on demand call recording which was
> relatively straight forward with CAD
> and the built in bridge on the handset, but I don't think that work with
> Finesse from what I can see from Google searches, unless WFO comes into the
> mix.
> We have a max of 20 agents logged in at any one time.
>
> Any pointers for the path to tread would be appreciated.
>
> Rgds Andy
>
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