[cisco-voip] [External] Re: [EXTERNAL] Jabber client issue

[Ahmed Abd EL-Rahman]

Hi Hunter,

I will investigate in either on active or coming from woke up situation, but meanwhile what are possibilities in either case? 

Your explanation for how push notification is working is absolutely right, and I can't find any relation for the cell carrier with the subject.



Best Regards
 
Ahmed Abd EL-Rahman
Senior Network Engineer
-----Original Message-----
From: Hunter Fuller <hf0002 at uah.edu> 
Sent: Thursday, October 22, 2020 7:57 PM
To: Jonatan Quezada <jonatan.quezada at chemeketa.edu>
Cc: Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com>; cisco-voip at puck.nether.net; Adrian Arevalo-Orozco <adrian.arevalo.orozco at chemeketa.edu>
Subject: Re: [External] Re: [cisco-voip] [EXTERNAL] Jabber client issue

Ahmed - does it happen if the Jabber is being woken up from unregistered, or does it happen when Jabber is on-screen when the call comes in, or does it happen in both situations?

Johnny - I'm not sure how or why the carrier would matter - isn't it all IP?

Expressway sends a push via Cisco/APNs to the iPhone to wake it.
Jabber wakes up and registers with callmanager, then begins ringing.
So now if CM stops signaling ringing, that is done over IP now - right? Am I missing something?


--
Hunter Fuller (they)
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Thu, Oct 22, 2020 at 11:53 AM Jonatan Quezada <jonatan.quezada at chemeketa.edu> wrote:
>
> totally speculating, but I feel it has to do with sending the request to the cell carriers for the call to land on the cell?
>
> I have seen where the cell carriers keep signaling efter the call was 
> picked up from the desk device or the CSF jabber. Its as if there is a release or "stopp signalling" code that gets sent to stop trying the jabber device, the cell phone.
>
> I have all the carriers configured on my campus via a DAS, and all carriers behave differently with the cell phone jabbers instances.
>
> hope that helps or gives insight, Cheers and stay safe
>
>
> On Thu, Oct 22, 2020 at 9:12 AM Ahmed Abd EL-Rahman <Ahmed.Rahman at bmbgroup.com> wrote:
>>
>> Dear Gents,
>>
>>
>>
>> We have a setup for Jabber over MRA, expressway version 8.11.4 with CUCM/IM&Presence/Unity Connection version 11.5(1)SU8 with push notification configured, let's say a user has an iPhone Jabber and a desk IP phone with the same extension, when he receives a call both rings normally, but if he picks the call from the IP phone the Jabber on his mobile keep ringing although the call was already being picked from the IP Phone??
>>
>>
>>
>> so anyone came across the same issue?
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>> Ahmed Abd EL-Rahman
>>
>> Senior Network Engineer
>>
>>
>>
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>
>
>
> --
>
> Johnny Q
> Voice Technology Analyst II
> Chemeketa Community College
> Johnny.Q at chemeketa.edu
> Building 22 Room 130
> Work/Jabber 5033995294
> Cell 5035769873
> FAX 5033995549
>
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