[cisco-voip] Problem registering Webex Room Kit to the cloud

[ROZA, Ariel]

Hi, Joe

It´s the only device using cloud registration right now.

We just found out about that with a TAC case. I sent this message while I was switching between engineers.
It is indeed a connection error (the proxy seems at fault), but the error message was really misleading and we spent hours looking at other things like the NTP config and Timezone.

Thanks,

Ariel.
De: Joe Martini (joemar2) <joemar2 at cisco.com>
Enviado el: viernes, 23 de octubre de 2020 17:07
Para: ROZA, Ariel <Ariel.ROZA at LA.LOGICALIS.COM>
CC: cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Asunto: Re: [cisco-voip] Problem registering Webex Room Kit to the cloud

Hi Ariel,

Can you check if activation.webex.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Factivation.webex.com%2F&data=04%7C01%7CAriel.ROZA%40la.logicalis.com%7C450351ac8ba3476f32ea08d8778f4500%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C637390804511466244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2MhN2styHDT0iWVAYHi1cdgqdvlluURqzAPNxH29kgo%3D&reserved=0> is reachable via HTTPS from the device/network?  Do you have any other devices that are successfully cloud registered from the same network as the Webex Room Kit displaying this message?

Joe

On Oct 23, 2020, at 2:17 PM, ROZA, Ariel <Ariel.ROZA at LA.LOGICALIS.COM<mailto:Ariel.ROZA at LA.LOGICALIS.COM>> wrote:

Hi Guys and Gals,

Have you ever seen this error: activation failed. system time adjustment failed while registering a Room Kit to Webex?

I have already setup NTP with and internal NTP Server, and Diagnostics on the unit show NTP as ok. But I run the wizard to register it to Webex, I input the activation code, and after “thinking” for a while, I get that error.

The very odd thing is that the NTP section in the configuration menu is missing after my first attempt to register the device (That is already set to use Webex, and not CUCM)

Ariel Pablo Roza
Post Sales UC Engineer / Southern Cone <image005.png>

t: (011) 5282-0458
m: (011) 5017-4417
ariel.roza at la.logicalis.com<mailto:ariel.roza at la.logicalis.com>
Av. Belgrano 955 – Piso 20 - C1092AAJ
CABA – Buenos Aires - Argentina
www.la.logicalis.com<https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.la.logicalis.com%2F&data=04%7C01%7CAriel.ROZA%40la.logicalis.com%7C450351ac8ba3476f32ea08d8778f4500%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C637390804511476239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ySvz1c%2BvrMAg2yHwpQOjsnS0ZX040JvvlEHBdGF4ck8%3D&reserved=0>

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