[cisco-voip] Alternatives for MediaSense simple recording?

Wed Jan 13 15:03:03 EST 2021

I don't think Unity Live Record uses the BIB at all if I remember
correctly.  I think it just uses whatever CFB resources you have in your
MRGL.  I've never had an issue with 2 one-sided voicemails when I've used
it.

I've never tried the Record softkey though in CUCM.  How do you configure
the Live Record extension?

I think CME has a Live Record softkey and lets you set a Live Record
extension to point to CUE.

It sucks we can't have custom softkeys on CUCM but you can use a SURL
button to do some automation.  I think there's some companies out there
that have made stuff with the IP Phone Services SDK to automate some stuff
with a SURL button such as conferencing in another party.  Maybe 2Ring and
Imagicle?

On Mon, Jan 11, 2021 at 4:18 PM NateCCIE <nateccie at gmail.com> wrote:

> There is a record softkey that does what you’re asking Leilo.  The problem
> with Unity Live record is the CUCM BIB calls the number twice, one for TX
> and one for RX, and you get two-one sided voicemails in the inbox.  If that
> gets fixed, it’s an amazing option.
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Lelio
> Fulgenzi
> *Sent:* Monday, January 11, 2021 2:00 PM
> *To:* Nick Barnett <nick at barnett.email>; Brian Meade <bmeade90 at vt.edu>
> *Cc:* cisco-voip <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Alternatives for MediaSense simple recording?
>
>
>
> It’s too bad that CUCM doesn’t have a LiveRecord softkey macro that does
> the conferencing and dialing of the live record extension.
>
>
>
> To ask people to press conference and then dial live record and the
> conference again, is just way to much to ask. I think.
>
>
>
> Has Live Record support from CUCM side improved at all?
>
>
>
>
>
> *From:* Nick Barnett <nick at barnett.email>
> *Sent:* Monday, January 11, 2021 3:50 PM
> *To:* Brian Meade <bmeade90 at vt.edu>; Lelio Fulgenzi <lelio at uoguelph.ca>
> *Cc:* cisco-voip <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Alternatives for MediaSense simple recording?
>
>
>
> *CAUTION:* This email originated from outside of the University of
> Guelph. Do not click links or open attachments unless you recognize the
> sender and know the content is safe. If in doubt, forward suspicious emails
> to IThelp at uoguelph.ca
>
>
>
> Unity live record, that's one I haven't thought of yet. Thanks!
>
>
>
> I'm pretty sure, mediasense is totally dead. We just upgraded to CUCM 12.5
> SU3 in October. MediaSense 11.5 su2 said it was compatible with CUCM 12.x,
> but in this case, it only meant 12.x THRU 12.5 SU2.  The BU's solution was
> to downgrade to SU2. We kind of pushed them and they came back with a fix.
> Apparently between CUCM 12.5 SU2 and 12.5 SU3, CUCM forced HTTPs for AXL
> connections.  to fix it, TAC had to root into my nodes and make a change to
> the haproxy.conf file to stop forcing HTTPS.
>
>
>
> This whole mess took me right up to the last day of support and I think
> everyone at cisco hated me, but they were clear there would be no more
> support for this monster. meh
>
>
>
> Thanks,
>
> Nick
>
>
>
> On Mon, Jan 11, 2021, at 2:24 PM, Brian Meade wrote:
>
> Unity Connection Live Record may be an option you could try and have it
> conference in that number.
>
>
>
> I think MediaSense is still around for video call handlers/video
> voicemail/video on hold if I remember correctly.  I think they only killed
> it for recording calls.
>
>
>
> On Mon, Jan 11, 2021 at 1:56 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> I sure was sad when they EOL’ed Media Sense. I really wanted to do video
> call handlers and video voicemail and greetings.
>
>
>
> Take a look at https://www.mns.vc/ they might have what you’re looking
> for.
>
>
>
> Lelio
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Nick
> Barnett
>
> *Sent:* Monday, January 11, 2021 12:54 PM
>
> *To:* cisco-voip <cisco-voip at puck.nether.net>
>
> *Subject:* [cisco-voip] Alternatives for MediaSense simple recording?
>
>
>
> *CAUTION:* This email originated from outside of the University of
> Guelph. Do not click links or open attachments unless you recognize the
> sender and know the content is safe. If in doubt, forward suspicious emails
> to IThelp at uoguelph.ca
>
>
>
> Hey folks. What are people using now that MediaSense is EOL? It was fine
> for what it was. It just recorded anything you threw into it. it weaseled
> it's way into some weird apps we have, and now I'm kinda stuck.  We have an
> iphone app that was developed to work in areas with poor data connectivity.
> It creates a conference call to a PSTN number that routes into our system
> and is a route pattern attached to a SIP trunk directly to MediaSense.
>
>
>
> From there, we use APIs to pull the file down and save it using meta data
> from the initial call.
>
>
>
> We aren't using ANY of the recording profiles or advanced features of
> mediasense. Our new recording system is NICE Engage and they don't offer
> any way to record via route patterns.
>
>
>
> Are there any open source, or really ANYTHING else out there that can do
> this simple procedure? The most basic of requirements are 1) non
> proprietary audio format 2) retrievable with an API or script. My cisco
> account team can only recommend Webex for recording which doesn't look to
> allow recording with a route pattern. Our VAR sells NICE which requires an
> extra application to kick of a recording like this.
>
>
>
> What are you guys using? Any suggestions for me?
>
>
>
> Thanks,
>
> Nick
>
>
>
> P.S. just to be clear, MeidaSense is not our quality assurance platform.
> We use NICE Engage for that and it's fine for now... just looking for
> something to fill the gap left by a disappearing MediaSense and our route
> pattern recording method.
>
>
>
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>
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>
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>
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>
>
>
>
>
> Thanks,
>
> Nick
>
>
>
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